Stephanie Ross
Pearls Hair Studio
3806 John Chisholm Loop ,TX
28
years of professional experience
I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results. Always looking forward to tackling new challenges and advance organizational objectives with dedication and enthusiasm.
I am a team player who can handle numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Substitute Teacher
1 Year 8 Months- Delivered engaging lessons that aligned with curriculum standards and fostered student understanding.
- Managed classroom behavior effectively, maintaining a positive and productive learning environment.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Collaborated with full-time teachers to ensure continuity of instruction during absences.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Owner/Manager
8 Years 4 Months- Responsible business owner proficient in customer service and management skills. Unfortunately, due to covid I am the only employee and rent a location for a couple hours a week to provide services
- I managed business operations and staff, including hiring and termination process.
- I created and implemented training manuals, shaped company policy, culture and mission.
- I maintained excellent customer service with guest satisfaction resulting in established repeat business.
- I provided quality assurance and cost-effectiveness and maintained consistent steady growth.
- I created a safe and comfortable public atmosphere for guests and employees with low employee turn over-prepared, implemented and growth and expansion.
- I managed in collaboration with payables, Federal, State, and local tax liabilities, insurances and claims and legal responsibilities.
- I ensured legal compliance with food safety and storage regulations.
- I reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- I monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food id prepared and presented in an acceptable manner.
- I established standards for personnel performance and customer service.
- I investigated and resolved complaints regarding food quality, service, or accommodations.
- I monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
- I hired, trained, directed, scheduled and dismissed employees.
- I scheduled and received food and beverage deliveries, checking delivery contents to verify products quality and quantity.
Hair Stylist/Stylist
14 Years 5 Months- Responsible business owner proficient in customer service and management skills. Unfortunately, due to covid I am the only employee and rent a location for a couple hours a week to provide services
- I help clients decide their ideal haircut and hairstyle.
- I complete haircutting techniques, including trims, layers, and texturizing.
- I perform haircoloring methods, such as highlights, ombre, and balayage.
- I style hair, including blowouts, curls, braids, ponytails, and updos.
- I upsell clients on products and services.
- I develop ongoing relationships with clients.
- I keep a clean station and sanitizes all tools.
- I follow all salon policies and procedures.
Call Center Representative
2 Years 7 Months- Highly motivated Sales Associate with extensive customer service experience.
- I maintained accurate and current customer account data and manual forms processing and digital information updates.
- I evaluated customer information to explore issues, develop potential solutions and maintain high quality service.
- I adhered to company policies and scripts to consistently achieve call-time and quality standards.
- I answered aver of 63 call, emails and faxes per day, addressing customer inquiries, solving problems and providing information.
- I handled high volume calls and answered customer inquiries about billing, service plans and product features, achieving an average handling time of under 2 minutes per call.
- I troubleshooted and resolve complex customer issues, escalating as needed to ensure timely and effective resolution.
- I consistently met or exceeded daily and monthly quotas for leading generation, resulting in a 20% increase in customer satisfaction.
92A Automated Logistical Specialist
28 Years 1 Month- Managed inventory control processes to ensure accurate supply chain operations.
- Utilized automated systems for tracking equipment and supplies efficiently.
- Assisted in coordinating logistical support for training exercises and deployments.
- Maintained accurate records of materials and equipment, enhancing accountability.
Education
GED
Cosmologist
Skills
Excellent verbal communication
Active listening
Problem-solving
Adaptability
Time management
Teamwork
Microsoft Office application experience Word
PowerPoint
Outlook
Excel
Genesis Application
Timeline
Substitute Teacher
ESS
10.2024 - CurrentRead More
Call Center Representative
Name of Company
05.2020 - 12.2022Read More
Owner/Manager
Pearls Chicken and Waffles
02.2018 - CurrentRead More
Hair Stylist/Stylist
Pearls Hair Studio
01.2012 - CurrentRead More
92A Automated Logistical Specialist
United States Army Reserve
05.1998 - 2007Read More
Temple High School
GED
Read More
Central Texas College
Cosmologist
Read More