Stephanie Rubio
Miami,FL
Summary
OBJECTIVE-
Dedicated and disciplined Criminal Justice graduate with extensive frontline experience in corrections and public-facing roles. Seeking a position as a Police Officer where I can apply my law enforcement training, leadership skills, and passion for public safety.
Overview
8
8
years of professional experience
Work History
Certified Correctional Officer
South Florida Reception Center
04.2022 - 07.2023
- Responsible for the Supervision of Inmate offenders and Correctional Officer Staff in a State Prison setting.
- Member of the Rapid Response Team, trained in crisis de-escalation and emergency protocols.
- Maintained order, safety, and discipline in accordance with institutional policies and procedures.
Sales Rep.
T-Mobile MSO
06.2020 - 04.2022
- Educate customers on product and service offerings.
- Improve customer satisfaction by finding creative solutions to problems.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Store Manager
Sprint Maycom
07.2019 - 05.2020
- Top sales performer month over month exceeding sales quota.
- Store leading in all metrics including sales, customer service, traffic conversion.
- Outspoken leadership skills, able to teach and train others.
Sales Rep.
AT&T USA Wireless
02.2018 - 07.2019
- Identifying the causes of networking problems using diagnostic testing software and equipment.
- Top sales representative of the district 3 months running.
Sales Rep.
Maurice’s Jewelers
05.2017 - 01.2018
- Develop and maintain own clientele.
- Assist customers in their selection of fine jewelry merchandise and offer complimentary items in each sale.
- Meet and exceed monthly sales goals.
Sales Rep.
Armani Exchange
04.2017 - 05.2017
- Stocked and replenish merchandise according to store merchandise layout.
- Educated customers about the brand to incite excitement about the company’s values.
Sales Rep.
Stone Harts Gun Club & Indoor Range
07.2016 - 03.2017
- Responsible for renting out firearms and explaining the waivers.
- Manage front counter operations ensuring customer satisfaction and safety.
- Thoroughly inspect all firearms and ammunition going into range.
Sales Rep in Training
Sports Authority
07.2016 - 07.2016
- Organized the store by returning all merchandise to its correct place.
- Accessed customers needs and responded to questions.
Volunteer
Miami Dade Police- Kendall Station
02.2016 - 07.2016
- Scanning, filing, faxing, and photocopying documents.
- Assisted in ride alongs.
Sales Rep
Guess Retail
07.2015 - 01.2016
- Evaluate market demand and meet customers’ needs.
- Create and implement new methods and techniques to determine sales growth.
- Track sales data.
Education
Associates - Criminal Justice
Miami Dade College
12.2022
High School Diploma -
Felix Varela Senior High
06.2015
Skills
- Law Enforcement & Correctional Procedures
- Emergency Response & Crisis Management
- Conflict Resolution & Interpersonal
Communication - Leadership & Team Coordination
- Microsoft Office Suite (Excel, Word,
PowerPoint, Outlook) - Fluent in English & Spanish
- Strong Work Ethic, Positive Attitude, and Professional Demeanor
Timeline
Certified Correctional Officer
South Florida Reception Center
04.2022 - 07.2023
Sales Rep.
T-Mobile MSO
06.2020 - 04.2022
Assistant Store Manager
Sprint Maycom
07.2019 - 05.2020
Sales Rep.
AT&T USA Wireless
02.2018 - 07.2019
Sales Rep.
Maurice’s Jewelers
05.2017 - 01.2018
Sales Rep.
Armani Exchange
04.2017 - 05.2017
Sales Rep.
Stone Harts Gun Club & Indoor Range
07.2016 - 03.2017
Sales Rep in Training
Sports Authority
07.2016 - 07.2016
Volunteer
Miami Dade Police- Kendall Station
02.2016 - 07.2016
Sales Rep
Guess Retail
07.2015 - 01.2016
High School Diploma -
Felix Varela Senior High
Associates - Criminal Justice
Miami Dade College
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