STEPHANIE RUIZ
Hotel ZaZa
DALLAS
2
Languages
6
years of professional experience
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Work History
Hostess
2 Years 1 Month- Managed guest seating, waitlists, and table rotations to maintain smooth dining room flow.
- Coordinated reservations, walk-ins, and special requests using host stand systems and reservation software.
- Maintained polished front-of-house presentation by organizing menus, seating areas, and host stand materials.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front Desk Agent
2 Years 6 Months- Greeted visitors and students, provided accurate campus information, and directed inquiries to appropriate departments.
- Assisted with student check-in procedures, updated records, and verified information using administrative systems.
- Answered multi-line phone calls, resolved routine questions, and transferred messages with professionalism.
- Processed mail, deliveries, and incoming paperwork while ensuring timely distribution to correct recipients.
Floor Associate
10 Months- Delivered product recommendations using game and console knowledge to support customer purchases.
- Restocked merchandise and organized shelves to keep sales floor presentation consistent.
- Processed POS transactions, returns, and trade-ins accurately while maintaining cashier line flow.
- Assisted with inventory counts, receiving, and stockroom organization to support accurate replenishment.
Education
Associate of Science
Associate of Applied Science - Mortuary Science
Skills
Customer service excellence
Team collaboration
Cash management
Establishment operations
Customer engagement
Maintained accurate financial records
and processed cash
checks
and credit for payments.
Financial recordkeeping
Conflict resolution
Hardworking
punctual
and a team player.
Friendly and people-oriented; a self-starter.
Crowd management
Call routing
Office administration
Information management
Document auditing
Guest service coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
I enjoy embalming and fune
Timeline
Hostess
Hotel ZaZa
09.2024 - CurrentRead More
Front Desk Agent
Dallas College
03.2022 - 09.2024Read More
Floor Associate
GameStop
08.2020 - 06.2021Read More
Dallas College
Associate of Science
Read More
Dallas Institute of Funeral Service
Associate of Applied Science from Mortuary Science
Read More