Jewelyssa Olvera
Thornton,CO
Summary
Dynamic professional with a proven track record at Red Robin, excelling in customer service and effective multitasking. Enhanced guest satisfaction by optimizing seating strategies, reducing wait times by 20%. Skilled in reservation management and complaint resolution, consistently delivering exceptional service through interactive communication and collaboration. Reliable and detail-oriented, committed to maintaining high standards of cleanliness and organization.
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
Red Robin
Westminster, CO
03.2026 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen and wait staff to enhance service efficiency.
- Handled guest inquiries and complaints, providing exceptional customer service.
- Maintained cleanliness and organization of front-of-house areas for optimal guest experience.
- Assisted in implementing new seating strategies to improve wait times during peak hours.
- Collaborated with management on special events to ensure seamless operations and guest satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Cashier
Pinnacle Gardens
Brighton, CO
05.2025 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- seasonal Job
- Monitored inventory levels at checkout to identify restocking needs and communicate to management.
Restaurant Hostess
Old Chicago Pizza
Thornton, CO
07.2024 - 03.2025
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in training new hostesses on seating procedures and customer service standards.
- Handled reservations using OpenTable, enhancing guest experience through effective planning.
- Maintained cleanliness and organization of entrance area to create inviting atmosphere.
- Responded to guest inquiries and concerns, fostering positive dining experiences.
- Collaborated with management to implement improved seating strategies during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Attendant
WashFox Car Wash
Thornton, CO
07.2023 - 07.2024
- Operated car wash equipment to ensure efficient and thorough vehicle cleaning.
- Assisted customers with service selection and provided guidance on wash options.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Monitored chemical levels and replenished supplies to support uninterrupted service delivery.
- Collaborated with team members to improve workflow and optimize service times.
- Trained new attendants on safety protocols and standard operating procedures.
- Handled customer inquiries and resolved issues to ensure a positive experience.
- Conducted routine maintenance checks on equipment to ensure proper functionality.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
Baker
Crumbl Cookies
Broomfield, CO
03.2024 - 06.2024
- Prepared and baked a variety of cookie recipes according to established guidelines.
- Maintained high standards of cleanliness in kitchen and baking areas.
- Operated commercial baking equipment, ensuring proper functionality and safety protocols.
- Assisted in inventory management, tracking ingredient levels for timely replenishment.
- Collaborated with team members to optimize production efficiency during peak hours.
- Executed quality control checks to ensure consistency in product appearance and taste.
- Adapted quickly to changing menu items, incorporating seasonal flavors and trends.
- Provided training to new staff on baking techniques and kitchen procedures.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Associate of Arts - Psychology
Front Range Community College
Westminster, CO05-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Cleanliness maintenance
- Payment processing
- Complaint handling
- Guest complaint resolution
- Table bussing
- Efficient collaboration
- Safe food handling
- Special requests handling
- Food running
- Guest relations
- Service prioritization
- High volume dining
- Performance improvement
- Reservation management
- Reservation coordination
- Customer assistance
- Work ethic and integrity
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Hostess
Red Robin
03.2026 - Current
Cashier
Pinnacle Gardens
05.2025 - 08.2025
Restaurant Hostess
Old Chicago Pizza
07.2024 - 03.2025
Baker
Crumbl Cookies
03.2024 - 06.2024
Attendant
WashFox Car Wash
07.2023 - 07.2024
Associate of Arts - Psychology
Front Range Community College