STEPHANIE Rutland
Athens,Tennessee
Summary
Experienced business professional with 20 years of entrepreneurial experience seeking a position in an organization that prioritizes growth and advancement. Possess strong leadership skills and meticulous attention to detail. Committed to effectively contributing to company goals and creating opportunities for career development. Proficient in managing administrative and sales operations, supporting and motivating staff through training and education. With a strong organizational skill set, a hardworking and passionate job seeker eager to secure an entry-level management position. Ready to collaborate with the team to achieve company goals. Results-driven business professional with a solid foundation in managing and scaling enterprises, consistently driving business growth through strategic decision-making and operational management. Known for fostering team collaboration and effortlessly adapting to evolving business environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Owner
Buffalo Rutland Company
04.2015 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Cancer Patient Caregiver
My Fathers Caregiver
01.2013 - 01.2014
- It was with great pride and heartbreak to take a leave of absence in my life and relocate back to my home town to care for my father
- It was an easy decision as I needed to take the rein to help my parents and relieve the stress by becoming his caregiver and eliminate as much hardship to my mother
- During this time I had no idea how much I would learn through the real life experience of caring for not only a loved one, but a cancer patient as well and the responsibility that comes with the care
- I will treasure, appreciate, value this time and carry this in my heart always
Data Entry Clerk/Administrative Assistant
Ventura County Star
01.2012 - 12.2012
- Create/Send invoices
- Learn to operate new office technologies as they are developed and implemented
- Build and Submit ads through PMS software system
- Create ads (Online & Print)
- Send off proofs
- Customer service through the phone
- Data Entry
- Assist with campaigns
- Have ads in to process at a timely matter for out daily deadlines
Administrative Assistant/Receptionist
HGC Imports
01.2011 - 12.2011
- Filed Purchase Orders when goods were received, matched invoices to purchase orders verifying quantity and pricing, as necessary, called vendor relating to discrepancies
- Maintained office supplies placing orders, purchasing, receiving orders and stocking shelves
- Maintained petty cash and receptionist duties
- Print and bind documents
- Maintain office equipment
- Maintain supplier filing and assisted with yearend filing
Lead Aesthetician
Benefit Cosmetics LLC
01.2007 - 12.2010
- Maintain State Board compliance
- Developed sales territory and cultivated client relationships
- Drive salon under the corporate policies
- Manage and address client service difficulties
- Help maintain an efficient and positive work environment
- Handle escalated customer disputes
- Hired and trained employees
- Coordinate weekly meetings
- Developed relationships with management and staff, creating a cohesive and productive team within a rapidly maturing company
- Follow all safety, sanitation and hygienic procedures before, during and after services and ensuring the team does the same
- Guide and structure to ensure aestheticians quality and consistency of work
File Clerk/Lead Cashier
Honda of Stevens Creek
01.2004 - 12.2007
- Responsible for training all new hires and current employees that had no point of sale knowledge
- Answer heavy phones and set up appointments for vehicle maintenance
- Provide optimal Customer Service
- File customer information and service paper work
- Planned and introduced department incentives to increase sale productivity
- Work directly under Customer Service Manager to assist in training and recruiting all new hires
- In charge of setting daily task and weekly goals and motivate team members to complete given assignments
- Was solely responsible for maintaining effective communication with the staff and customer while ensuring accuracy among my team
Administrative Assistant
Da Silva Construction
01.2002 - 12.2005
- Submit contracts to customers
- Scheduling and coordinating special events
- Light Marketing and Networking
- Filing
- Worked with MS word and Excel
- Invoicing
- Light phones
- Assisting project manager and president of the company and office manager
- Data Entry
- Bank deposits
Education
Certified Aesthetician -
San Jose City College
San Jose, CA01.2007
Skills
- Scan
- Copy machine
- Ability to multi task
- Attention to detail
- Excellent Customer Service
- Organized
- Customer relations
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Business planning
- Employee training
- Team collaboration and leadership
- Project management
- Business administration
- Strategic Decision-making
- Issue resolution
- Budget control
- Social media marketing
- Staff hiring
- Quality assurance
- Strategic planning
- Task delegation
- Vendor relationship management
- E-commerce management
- Organizational development
- Inventory tracking and management
- Goal setting
- Business leadership
- Administrative management
- Records organization and management
- Organizational structuring
- Hiring and onboarding
- Sales strategies
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved customer service issues, staff issues and financial issues which led to success in growth of staff, growth in sales and problem solving training.
- Supervised team of 10 or more staff members.
- Promoted to Lead Sales Esthetician (LSA) after 6 successful months in the sales department.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Responded to over 100 customer inquiries each day.
- Saved company $1000 per month in website, shipping, marketing and advertisements costs.
- Increased office productivity 95% by implementing numerous process improvements.
Certification
- Advanced Waxing Techniques Certificate – Specialty waxing education providers.
- Licensed Esthetician - CA Board of Cosmetology.
- TN Driver's License
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Business Owner
Buffalo Rutland Company
04.2015 - Current
Cancer Patient Caregiver
My Fathers Caregiver
01.2013 - 01.2014
Data Entry Clerk/Administrative Assistant
Ventura County Star
01.2012 - 12.2012
Administrative Assistant/Receptionist
HGC Imports
01.2011 - 12.2011
Lead Aesthetician
Benefit Cosmetics LLC
01.2007 - 12.2010
File Clerk/Lead Cashier
Honda of Stevens Creek
01.2004 - 12.2007
Administrative Assistant
Da Silva Construction
01.2002 - 12.2005
Certified Aesthetician -
San Jose City College
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