Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Stephanie Ryder

Milford,MA

Summary

Seasoned Senior Contracts Manager with demonstrated background in managing complex contract portfolios. Strong negotiation skills, combined with deep understanding of legal requirements and risk management principles, have led to successful relationships and contract compliance. Known for strategic insights and ability to drive process improvements, resulting in enhanced operational efficiency and cost reductions.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Contracts Manager

Sun Life Financial
Wellesley Hills, MA
01.2001 - 03.2025
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Skills

  • Managed multiple operations teams during my 24 years
  • Contract Specialists
  • Build a Quality Program from the ground up and managed Quality Specialists
  • Manager Implementation Specialists
  • Managed National Account Operations Specialists
  • Managed Contract Project Team
  • Worked closely with and provided guidance to the India Specialist Team and Manager to ensure successful delivery of KPRs
  • Managed acquistions and mergers from an Operations standpoint
  • Project management of conversion process (Contractual Series and Systems)
  • Collaborated with Compliance, Product and Filing
  • Partnered with IT Leaders to prioritize system bugs arising from Xpression Coding and designated system releases Proactively explored BOT/AI capabilities to address programmer errors before they reached production

Accomplishments

Two time Recipient of the Sun Life CEO Award of Excellence.

Certification

  • JIRA
  • Doc Generation System
  • System Specs for legal contracts
  • FINEOS Claims System
  • Utilize Tableau for built reporting
  • Salesforce
  • Outlook
  • Microsoft Teams

Timeline

Senior Contracts Manager

Sun Life Financial
01.2001 - 03.2025
  • JIRA
  • Doc Generation System
  • System Specs for legal contracts
  • FINEOS Claims System
  • Utilize Tableau for built reporting
  • Salesforce
  • Outlook
  • Microsoft Teams

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Stephanie Ryder