Stephanie Salazar
Houston,Tx
Summary
Decisive individual with exceptional communication and client relationship-building abilities is seeking a position as an account manager to build strong relationships with clients and qualities to support profitability, customer satisfaction, and the achievement of sales targets.
Overview
12
12
years of professional experience
Work History
Expert Services - Project Lead I
Sunnova Energy Corp.
09.2023 - Current
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Updated customers and senior leaders on progress and roadblocks.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Partnered with project team members to identify and quickly address problems.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Managed change requests effectively by evaluating impacts on scope, timeline, or budget before approving them in a timely manner to avoid delays or escalations in costs.
- Set up and managed team meetings.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Project Specialist
LGCY Power Solar Installation Services
12.2021 - 08.2023
- Proactively review and fill applications to ensure required information is provided to maintain quality and efficiency throughout the application process, and follow up with customer as needed.
- Identify common issues and develop suitable solutions and processes.
- Address incoming inquiries in a timely, efficient, and professional manner.
- Update notes in an internal database and spreadsheets for all related tasks and manage project status changes.
- Follow up on inquiries about project status in a timely, efficient, and professional manner.
- Email and phone communication with colleagues and utilities to ensure projects move smoothly.
- Conduct web research and phone inquiries to analyze and document utility processes for various utilities and jurisdictions.
- Proactively contact utilities on that status of projects and get clarification on utility requirements.
- All other duties as assigned.
Senior Customer Service Agent
Singapore Airlines
12.2015 - 12.2021
- Conduct pre-flight duties for arrival and departure flights (Special passenger request, special meals, pets on-board, etc.).
- Conduct interviews with contractor managers for potential passenger service agents.
- Supervised 20+ agents at ticket counters, arrivals, departure gates and ramp.
- Liaise with vendors via email or telephone.
- Manage crew hotel profile, Invoices, and transportation.
- Organize events for ground handling companies.
- Conduct daily briefings with 20+ ground handling agents.
- Assist and handle high profile passengers.
- Interact with 200+ passengers per flight.
- Ensure on time departures are met.
- Handle and organize unforeseen delays (contact customers, liaise with gate control, conduct gate announcements, send delay reports, settle crew).
- Send post flight reports to numerous vendors.
- Travel to Singapore annually for customer service trainings.
- Oversee all customer touch points.
Cabin Crew Member
Emirates Airlines
05.2015 - 11.2015
- Attended preflight briefings and uniform checks.
- Assist passengers onboard.
- Served food and drinks.
- Resolved issues onboard with very limited resources.
- Ensured safety and security measures were met.
- Interacted with colleagues and customers of different cultures.
- Ensured customers had amazing and memorable flying experiences.
- Traveled to different countries and adjusted to different time zones.
- Worked short and long‐haul flights.
Customer Service Supervisor
Hallmark Aviation
09.2012 - 05.2015
- Resolved customer issues and complaints.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created positive work environments for agents and direct airline staff.
- Ensured all customer service expectations were met.
- Sent out daily reports.
- Monitored and managed agent work hours.
- Scheduled and Conducted interviews .
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
Emirates Cabin Crew - Aviation
Emirates Training College
05.2015
LONESTAR COLLEGE
2013
High School Diploma -
Mac Arthur High School
2012
Skills
- Bilingual
- Multi-tasking skills
- Process Improvement
- Client communications
- Effective project management
- Organization skills
- Client Relations
- Detail Oriented
- Team Collaboration
- Leadership
- Communication
- Microsoft Excel
- Community Networking
- Project Management
Timeline
Expert Services - Project Lead I
Sunnova Energy Corp.
09.2023 - Current
Project Specialist
LGCY Power Solar Installation Services
12.2021 - 08.2023
Senior Customer Service Agent
Singapore Airlines
12.2015 - 12.2021
Cabin Crew Member
Emirates Airlines
05.2015 - 11.2015
Customer Service Supervisor
Hallmark Aviation
09.2012 - 05.2015
Emirates Cabin Crew - Aviation
Emirates Training College
LONESTAR COLLEGE
High School Diploma -
Mac Arthur High School