ERICKA HENDERSON
Summary
Dynamic professional with a proven track record at Peace of Mind Transportation, excelling in customer service and data analysis. Expert in enhancing client trust and operational efficiency through strategic project management and marketing initiatives. Achieved target recovery rates, boosting profitability. Skilled in regulatory compliance and fostering strong relationships.
Overview
11
11
years of professional experience
Work History
Non-Medical Transporter
Peace of Mind Transportation
Fontana
10.2023 - Current
- Provide safe, reliable transport for seniors and disabled individuals
- Enhance accessibility by coordinating efficient routes
- Utilize GPS technology to optimize travel times
- Ensure client satisfaction through attentive service
- Contribute to community mobility with non-medical transport
- Transport clients safely while maintaining high standards of professionalism and punctuality
- Build trust through empathetic communication and reliable service
Marketing Coordinator
FC LIFECYCLE AND PHOTOS
Scottsdale
04.2023 - 10.2023
- Oversee asset migration, ensuring data accuracy across Radisson Hotels databases
- Update negotiated rates and company profiles, boosting operational efficiency
- Develop and maintain Excel trackers for streamlined data management
- Managed team workflow, enhancing resource use and timely creative delivery
- Executed digital campaigns, boosting website traffic and audience engagement
- Established performance tracking, enabling strategic marketing decisions
- Coordinated creative teams and stakeholders for timely asset delivery
Senior Credit Collections Analyst
Clear One Advantage
Chandler
02.2020 - 10.2022
- Drafted legal documents for court, ensuring compliance and timely proceedings
- Executed collection campaigns, achieving target recovery rates and boosting profitability
- Analyzed loan loss data, providing management with insights to enhance portfolio performance
- Resolved billing discrepancies, initiating corrective actions for accuracy
- Evaluated customer financials to propose suitable payment plans, improving collection outcomes
Healthcare Customer Service Representative
One Main Financial
Tempe
05.2016 - 01.2019
- Enhanced patient satisfaction by implementing customer service protocols
- Improved communication by fostering strong patient and staff relationships
- Reduced overdue payments by proactively managing customer accounts
- Ensured record accuracy by accurately entering patient data into systems
Insurance Specialist/Contractor Specialist
Apria
Chandler
07.2014 - 10.2015
- Cross-sold insurance, enhancing sales and client trust
- Resolved authorization issues, preventing revenue loss
- Developed risk assessments, identifying coverage gaps
- Collaborated with underwriting teams to optimize offerings
- Guided clients through complex insurance decisions
Education
Esthetician Certification -
The Studio Academy of Beauty
Tolleson, AZ04.2019
Medical Billing and Coding Certificate -
U.S. Career Institute
Tempe, AZ05.2006
Sociology Studies -
Chaffey College
Rancho Cucamonga, CA06.1996
Skills
- Pricing Analysis
- Credit Verification
- Loan Processing
- Mortgage Loan
- Regulatory Compliance
- FHA Loan
- Spreadsheet
- Insurance
- Contract Management
- Project Planning
- Project Management
- Performance Management
- Customer Service
- Data Analysis
- Marketing
Timeline
Non-Medical Transporter
Peace of Mind Transportation
10.2023 - Current
Marketing Coordinator
FC LIFECYCLE AND PHOTOS
04.2023 - 10.2023
Senior Credit Collections Analyst
Clear One Advantage
02.2020 - 10.2022
Healthcare Customer Service Representative
One Main Financial
05.2016 - 01.2019
Insurance Specialist/Contractor Specialist
Apria
07.2014 - 10.2015
Esthetician Certification -
The Studio Academy of Beauty
Medical Billing and Coding Certificate -
U.S. Career Institute
Sociology Studies -
Chaffey College
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