Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Stephanie Sanchez Cortez

Fontana,CA

Summary

Proven achiever with a history at Macy's, where I enhanced customer retention through exceptional service and problem-solving. Skilled in team leadership and development, I significantly improved team efficiency by training new members. My attention to detail and effective communication have been pivotal in fostering strong client and team relationships. In addition, building relationships with customers, making them feel cared for, helped with my social skills and reading body language. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Phlebotomy Student

Bolivar Family Medical Clinic Inc
San Bernardino, CA
10.2024 - 11.2024
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Kept up-to-date with current trends in phlebotomy techniques and procedures.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Assisted medical staff with additional tasks as requested by supervisor.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Maintained cleanliness standards in the lab by sterilizing equipment regularly.
  • Documented daily activities and collected specimens for laboratory tests.
  • Organized work area efficiently to ensure smooth workflow during peak hours.
  • Followed safety procedures when handling blood samples.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Ensured that patient identification was verified prior to collecting specimens.

Generalist

Macy's
Rancho Cucamonga, CA
10.2022 - 11.2024
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.
  • Provided exceptional service to clients, resulting in increased retention rates, and positive feedback.
  • Trained new team members effectively, increasing overall team efficiency.
  • Resolved customer complaints in a timely manner while providing excellent customer service.

Phlebotomy Student

Phlebotomy Training Specialists | Phlebotomy Certification
San Bernardino, CA
10.2023 - 10.2024

Education

High School Diploma -

Summit High School
Fontana, CA
05.2023

Some College (No Degree) - Nursing

Chaffey College
Rancho Cucamonga, CA

Skills

  • Problem-Solving
  • Team Leadership & Development
  • Goal Setting
  • Attention to Detail
  • Guidance to new collogues joining the team
  • communicative with others
  • Patient communication
  • Phlebotomy documentation
  • HIPAA compliance
  • Capillary puncture
  • Needlesticks safety
  • Patient identification
  • Order of draw
  • Proper tourniquet application
  • Skin puncture technique
  • Professionalism and ethics
  • Venipuncture technique
  • Difficult draws

Certification

  • CPR certified
  • CPT-1

Languages

English
Professional
Spanish
Professional

Timeline

Phlebotomy Student

Bolivar Family Medical Clinic Inc
10.2024 - 11.2024

Phlebotomy Student

Phlebotomy Training Specialists | Phlebotomy Certification
10.2023 - 10.2024

Generalist

Macy's
10.2022 - 11.2024

High School Diploma -

Summit High School

Some College (No Degree) - Nursing

Chaffey College

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Stephanie Sanchez Cortez