Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Sandoval

Lyndhurst,NJ

Summary

Enthusiastic self-starter, self-motivated and detail oriented with the ability to work well in a team setting. Proven leadership qualities along with strong organizational, written and verbal communication skills. Highly proficient in Microsoft Office software and heavy experience in customer support. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Ecommerce Account Specialist

FLAGHOUSE INC.
10.2021 - 05.2023
  • Managing accounts such as Amazon Vendor Central and Seller Central, Step Up for Students, and Mansion Star
  • Uploading and monitoring inventory feeds for the key accounts
  • Processing orders web and phone orders while meeting special requests and requirements
  • Updates key accounts with new product and shipping information
  • Provides customer service for key account customers
  • Processes returns and issuing return authorizations.

Purchasing Administrator

FLAGHOUSE INC.
10.2021 - 05.2023
  • Submitting purchase orders to vendors and acquiring order acknowledgement
  • Conducting follow-ups with vendors regarding open order statuses
  • Communicates with corresponding departments to provide order information, provide availability and coordinate deliveries.

Ecommerce Specialist

HOME DYNAMIX INC.
07.2018 - 01.2021
  • Monitoring new launches and brainstorming marketing initiatives that can increase sales, ratings and reviews
  • Uploading new item setups and images to online retailers such as Walmart, Amazon Vendor and Seller Central including experience in FBA
  • Overseas ongoing maintenance for specific retailers to correct any inaccuracies appearing in product descriptions, specifications, images, etc
  • Performs in depth product research online to create ongoing recommendations for improvement and continued growth
  • Conducts assortment reviews to highlight areas of improvement for slow selling styles or excess inventory
  • Participates with and supports company initiatives on behalf of the eCommerce Team
  • Generates customer specific sales reports as needed
  • Conducts inventory troubleshooting as needed
  • Manages promotions for Bed Bath and Beyond, working with our 3P consulting agency with a focus on page optimization.

Sales and Service Representative

FLAGHOUSE INC.
07.2013 - 07.2018
  • Managing accounts such as Amazon Vendor and Seller Central, Wayfair, Shop.com, Mansion Star, and BJ's
  • Establishes relationships with account representatives from each key account
  • Enters orders while meeting special requests and requirements
  • Updates key accounts by uploading inventory feeds, product and shipping information
  • Processing returns and issuing authorizations.

Education

Business Management Marketing Focus-AAB -

Eastern Gateway Community College
01.2022

Criminal Justice-AS -

Hudson County Community College
01.2018

Skills

  • Effective written and verbal communication skills
  • Highly experienced in Microsoft Word, Outlook, Teams, Excel, PowerPoint and Google Suite
  • Well Versed in Adobe Pro, Trello, Slack and Zoom
  • Knowledgeable in using various online platforms, Shotfarm, Microsoft Power BI, Ariba, Venzee, Asana, PDM software, Navision, and Direct Commerce

Timeline

Ecommerce Account Specialist

FLAGHOUSE INC.
10.2021 - 05.2023

Purchasing Administrator

FLAGHOUSE INC.
10.2021 - 05.2023

Ecommerce Specialist

HOME DYNAMIX INC.
07.2018 - 01.2021

Sales and Service Representative

FLAGHOUSE INC.
07.2013 - 07.2018

Business Management Marketing Focus-AAB -

Eastern Gateway Community College

Criminal Justice-AS -

Hudson County Community College

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Stephanie Sandoval