Stephanie Sangiorgio
Malvern,PA
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Innovative professional with several years of experience offering top-quality services to customers. Highly skilled with expertise in understanding clients' requests for special services. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
SALON ASSISTANT
Currie Hair Skin & Nails
Wayne, PA
11.2022 - 03.2024
- Educated clients about products used during their appointment and recommended appropriate products for home care.
- Ensured all tools were properly sanitized before use on each client.
- Provided shampooing services to clients including scalp treatments and conditioning treatments.
- Greeted customers and provided exceptional customer service.
HOSTESS/WAITRESS
Great American Pub Paoli
Paoli, PA
11.2021 - 01.2022
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
HOSTESS/WAITRESS
Brick & Brew Gastropub
Malvern, PA
05.2019 - 03.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Handled cash payments and reconciled daily transactions accurately.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
Call Center Representative
Apple Vacations
Newtown Square, PA
08.2015 - 07.2016
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed outbound calling campaigns to promote new products or services.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
Cosmetology License -
Pulse Beauty Academy
Downingtown, PA05-2011
High School Diploma -
Great Valley High School
Malvern, PA06-2010
Skills
- Trained in hair coloring
- Building client relationships
- Superb sales abilities
- Great hand-eye coordination
- Tech-Savvy
- Problem-Solving
- Professional Demeanor
- Multitasking
- Continuous Improvement
- Reliability
- Interpersonal Skills
- Time Management
- Excellent Communication
- Problem-solving aptitude
- Customer Service
Timeline
SALON ASSISTANT
Currie Hair Skin & Nails
11.2022 - 03.2024
HOSTESS/WAITRESS
Great American Pub Paoli
11.2021 - 01.2022
HOSTESS/WAITRESS
Brick & Brew Gastropub
05.2019 - 03.2020
Call Center Representative
Apple Vacations
08.2015 - 07.2016
Cosmetology License -
Pulse Beauty Academy
High School Diploma -
Great Valley High School
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