EMILY RANGE

Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Provided exceptional service to high volume of daily customers.

Assisted in the planning, set-up, service and break down of over 200+ weddings and events. Planned timelines and met with clients to assure their vision could be completed. Correctly calculated charges, issued bills and collected payments. Effectively used items in stock to decrease waste and profit loss. Routinely designed table settings and flower arrangements.

Consistently provided service to a high volume of daily guests with care, intelligence and friendliness. Collaborated with owners, management, FOH and kitchen staff to prepare for and serve guests warmly. Participated in the restaurant's events and weddings.

Optimized room designs by listening to the client's requests and reading floor plans for weddings and events. Fostered productive, professional working relationships with vendors. Monitored staff performance and addressed accomplishments and issues.

Provided guests with guidance in wine selection according to style and regional food pairings. Managed and collaborated with staff members to effectively grow a team-oriented environment. Explained how various menu items are prepared and described ingredients and cooking methods to guests for an optimal dining experience.

Effectively wrote, implemented and oversaw training programs for servers assistants and runners. Regularly met with owners, management, FOH and BOH staff regarding improvements and accomplishments. Actively updated allergies, dietary needs and other special requests. Maintained knowledge of current menu changes including mezcals, wines and fare.

Served guests and worked successfully as a team member. Regularly inquired about guest satisfaction, anticipated additional needs and fulfilled further requests. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.

Effectively wrote, implemented and oversaw training programs for server assistants using written and physical techniques during the opening of the restaurant. Created ultimate wine experience by advising guests on wine choices and serving with accuracy and kindness. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.