Stephanie Scangas
Jacksonville,FL
Summary
Experienced client and program services professional with a background in education, customer service, program coordination, and staff training. Skilled in client communication, problem-solving, scheduling, documentation, and managing competing priorities.
Overview
23
23
years of professional experience
Work History
Children's Services and Circulation Assistant
Brambleton Library
Brambleton, VA
06.2019 - 06.2026
- Provided customer service and individualized support to children, families, and adult patrons; answered questions and connected patrons with appropriate resources and services.
- Supported children's educational programs and community activities, including storytimes, crafts, art activities, and outreach programs.
- Helped patrons with technology, digital resources, account support, and general service questions while learning multiple library systems.
- Processed checkouts, returns, holds, and other customer transactions with accuracy and efficiency.
- Maintained accurate records and completed inventory, quality-control, and operational tasks.
- Collaborated with staff across departments to coordinate programs, share updates, address customer concerns, and maintain efficient daily operations.
Director of Admissions
The Learning Village School
Sterling, VA
08.2018 - 06.2019
- Acted as the primary contact for prospective families during the admissions and enrollment process.
- Communicated with families by phone, email, and in person to answer questions, provide information, and guide them through enrollment procedures.
- Maintained accurate admissions and enrollment records and coordinated information across families, staff, and administration.
- Managed multiple inquiries, deadlines, appointments, and administrative priorities while providing responsive customer service.
- Built strong relationships with families through professional, timely, and individualized communication.
2nd-3rd Grade Program Director
Medfield Afterschool Program
Medfield, MA
08.2003 - 06.2018
- Directed day-to-day operations of a large after-school education program, coordinating staff, schedules, curriculum, meetings, supplies, and competing priorities.
- Recruited, hired, onboarded, and trained staff, ensuring up-to-date personnel and professional development records.
- Served as a primary point of contact for families and staff, responding to questions, resolving concerns, and maintaining positive relationships.
- Developed and coordinated educational programs across multiple subject areas, adapting activities to meet the needs of different ages and learners.
- Created schedules, procedures, instructional materials, and documentation, enhancing consistency and efficiency of program operations.
- Managed multiple projects and deadlines, facilitating communication with families, staff, and leadership to uphold program quality and safety.
Education
M.Ed. - Early Childhood Education
Lesley University
Cambridge, MABFA - Art Education
Virginia Commonwealth University
Richmond, VASkills
- Customer service
- Program coordination & development
- Client communication
- Problem solving
- Scheduling & organization
- Staff training & onboarding
- Documentation & records management
- Digital systems & technology
- Family engagement
- Administrative support
Timeline
Children's Services and Circulation Assistant
Brambleton Library
06.2019 - 06.2026
Director of Admissions
The Learning Village School
08.2018 - 06.2019
2nd-3rd Grade Program Director
Medfield Afterschool Program
08.2003 - 06.2018
M.Ed. - Early Childhood Education
Lesley University
BFA - Art Education
Virginia Commonwealth University