Jayne Melissa Winfrey
Whitney,TX
Summary
Dedicated Children's Protective Services Specialist V with the Texas Department of Family and Protective Services, skilled in advocacy and relationship-building. Proven ability to manage high-volume workloads while delivering exceptional customer service. Expertise in developing life skills workshops and fostering permanency for children, utilizing strong communication and attention to detail to achieve positive outcomes.
Overview
29
29
years of professional experience
Work History
Children's Protective Services Specialist V
Texas Department of Family and Protective Services
Houston, TX
10.1992 - 04.2021
- Protected children from abuse and neglect and advocated for these children in DFPS as well as the court system
- Assisted teens in foster care to age out of the foster care system through developing and conducting Life Skills workshops
- Diligently worked to achieve permanency for children, either by placing them with family, kinship or adoptive homes
- Provided services to kinship homes to assist them in either adopting children placed in their homes or taking permanent conservatorship
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results
- Mentored new team members, sharing best practices and ensuring consistent service standards across the department
- Effectively communicated both in person as well as by telephone with clients, coworkers and management
- Applied compassion and empathy for the families and children on a daily basis
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery to achieve goals
Education
Bachelor of Arts - Sociology With A Minor in Social Work
University of Texas At Austin
Austin, TX06-1992
Skills
- Customer Service
- Multitasking and Organization
- Communication and De-escalation
- Attention to detail
- Computer skills and Data entry
- Workflow management
Timeline
Children's Protective Services Specialist V
Texas Department of Family and Protective Services
10.1992 - 04.2021
Bachelor of Arts - Sociology With A Minor in Social Work
University of Texas At Austin