Summary
Overview
Work History
Education
Skills
Websites
Awards
Certifications
Timeline
Generic

STEPHANIE SCHAFF

Billings,MT

Summary

Strategic Onboarding Specialist with 10 years background in information management and organizational processes. Adept in coordinating onboarding implementations with excellent communication skills to interact with clients of varying levels of technical understanding. Reliable and dedicated to utilizing industry's best practices.

Overview

17
17
years of professional experience

Work History

Customer Onboarding Manager

Bynder
07.2022 - Current
  • Leads product implementation and configuration for multiple customer engagements, ensuring alignment with contract requirements.
  • Drives project success by delivering on time, staying within scope, and managing budget constraints.
  • Provides multi-faced support both to customers and internal teams, including: resolving problems, explaining products and services, training on use of software, configuration of software, and troubleshooting.
  • Stays up-to-date with the evolving software landscape, maintaining deep product knowledge and expertise.
  • Cultivates strong relationships with key customer stakeholders and maintains open communication to ensure high customer satisfaction.

Senior Archive Specialist

Reebok
11.2018 - Current
  • Managed the Footwear and Packaging Collections within the Reebok Brand Archive totaling 5000+ physical objects and 19,000+ digital assets.
  • Led the day-to-day care of the collection within the Reebok Archive, including cataloging, researching & contextualization, digitization, and communication of designated collections.
  • Created documentation of the current state of the collection and collaborated with the Senior Archive Manager to strategically grow the collection to support strategic business activities.
  • Interfaced with colleagues on behalf of the Archive and grew a network of cross-functional stakeholders.
  • Oversaw temporary, changing, and traveling exhibition concepts with both internal and external colleagues.
  • Head researcher for collection specific requests for collaboration projects within the global brand.
  • Collaborated as a subject matter expert on behalf of the Archive on key projects throughout the business.
  • Managed collection related budget and relationship manager for external agencies.

Editorial Team-Short Term Assignment/Redeployment

Reebok
04.2020 - 09.2021
  • Creation of monthly editorial articles for the Reebok blog utilizing SEO keyword targeting and optimization.
  • Back-end database work (Tridion) inclusive of building and publishing 100+ articles for the Reebok blog.
  • Retroactive metadata updates of 58 stories which provided a 10% increase in search traffic.

Archive Coordinator

Reebok
01.2017 - 11.2018
  • Creation and upkeep of compelling archive tools to respond to consumers (internal and external) requirements, ensuring alignment with brand positioning and strategy.

Archive-Temp

Reebok
12.2015 - 01.2017
  • Assisted with day-to-day care of footwear and apparel collections within the Reebok Brand Archive through accessioning new articles into the collection, inclusive of cataloguing, photography, data entry, documentation, and research.

Intern-Print Department

Boston Public Library
01.2016 - 09.2016
  • Investigated software solutions to address the Print department's needs for a reliable database, for data input as well as for resource discovery.
  • Cataloging and inventory of art prints.

Archive-Intern

Reebok
01.2015 - 12.2015
  • Inaugural member of the Reebok Brand Archive.
  • Assisted Archive Manager with initial Archive record intake and entry into Collection Management Database (TMS).

Intern

Harvard Semitic Museum
10.2014 - 12.2014
  • Accessioning of museum records through photography, scanning, and data entry into online database.
  • Creation of training procedure for future interns.

Assistant Manager

Famous Footwear
11.2008 - 08.2014
  • Led sales floor and team of associates; oversaw training, hiring, and scheduling.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Client Services Representative

EBMS
01.2012 - 08.2013
  • Advocate for clients, support and escalate concerns, break down complex topics for easy digestion and understanding.
  • Maintain claims database and conduct data quality assurance.

Education

Master of Science - Library and Information Sciences

Simmons College
Boston, MA
01.2016

Bachelor of Art - History

Montana State University Billings
Billings, MT
01.2014

Skills

  • Collections Management
  • Research
  • Quick learner
  • Database Management
  • Organization
  • Customer service
  • Software implementation
  • Cross-functional coordination
  • Mavenlink knowledge
  • Catalyst knowledge

Websites

Awards

  • Bynder Gala Customer Obsession Award Finalist, 2025
  • Reebok Collaboration Award, 2020

Certifications

  • Prosci Certified Change Practitioner, Prosci, November 2023
  • Lepaya Trail, Lepaya, June 2023
  • Introduction to Records Management, International Council on Archives, July 2019

Timeline

Customer Onboarding Manager

Bynder
07.2022 - Current

Editorial Team-Short Term Assignment/Redeployment

Reebok
04.2020 - 09.2021

Senior Archive Specialist

Reebok
11.2018 - Current

Archive Coordinator

Reebok
01.2017 - 11.2018

Intern-Print Department

Boston Public Library
01.2016 - 09.2016

Archive-Temp

Reebok
12.2015 - 01.2017

Archive-Intern

Reebok
01.2015 - 12.2015

Intern

Harvard Semitic Museum
10.2014 - 12.2014

Client Services Representative

EBMS
01.2012 - 08.2013

Assistant Manager

Famous Footwear
11.2008 - 08.2014

Master of Science - Library and Information Sciences

Simmons College

Bachelor of Art - History

Montana State University Billings

Similar Profiles

CREATE PROFILE