Stephanie Schmidt
Topeka,KS
Summary
Experienced Eligibility Professional with extensive application engagement and dedicated service skills. Proficient in application review, documentation verification, and policy interpretation. Strong customer service, organizational, and communication abilities.
Overview
14
14
years of professional experience
Work History
Eligibility Professional
Kansas Dept. of Health and Environment/DHCF
11.2019 - Current
- Analyze the initial Family Medical Eligibility applications and reviews and supporting documentation provided by applicants to determine eligibility for federal and state medical assistance.
- Enter household information and complete determinations using State and Federal regulations to determine eligibility for medical benefits based on financial and non-financial criteria.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Remain up to date on all State and Federal and policies and/or regulations to accurately determine eligibility for medical assistance.
- Provided onboarding support by guiding new team members through processing expectations and remained available to address questions and provice clarification.
Server/Bartender
Applebee's
08.2011 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Skills
- Clean and Professional
- Detail Oriented
- Problem Solving
- Guest Service and Satisfaction
- Computer Skills
- Quality Standards
- Effective communication skills
- Documentation and paperwork
- Proficiency in KEES
Timeline
Eligibility Professional
Kansas Dept. of Health and Environment/DHCF
11.2019 - Current
Server/Bartender
Applebee's
08.2011 - Current
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