STEPHANIE SCHMIEGELOW SILVESTRE
Newark,USA
Summary
Bachelor of Arts in Social Communication, has experience in bilingual service provision in customer service area and strong people skills. Fluent-level English, native Portuguese speaker, quick learner and thinker, excellent interpersonal skills, commitment and resourcefulness are among the skills to be better cater for different registers in communication according to the requirements by customers and field of work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant
Private Client
01.2022 - Current
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly, with ordering, requisitions, travel reservations and organization of meetings and logistics
- Performed calendar management and scheduling of appointments for the executive
- Greeted visitors in a professional manner and provided assistance with inquiries
- Managed office inventory and placed orders when necessary
Quality Control Manager
Econo-Pak
01.2021 - 01.2022
- Trained new employees on proper use of test equipment and inspection techniques
- Effective management regarding progress towards meeting quality objectives
- Improvement in existing processes, procedures, and equipment
- Tested finished goods prior to shipment according to established protocols
Bilingual Customer Service Representative
Teleperformance
01.2017 - 01.2018
- Records of all conversations in the call center database in a direct and comprehensive way
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures
- Responded to customer inquiries in both English and Portuguese languages, providing accurate information about products and services
- Fast, friendly and knowledgeable service
Content Creator
Espresso Magazine
01.2016 - 01.2017
- Interacted with customers through social media and e-mails by developing engagement experiences and answering questions
- Conducted researches and interviews
- Curated content for social media platforms such as Facebook, Instagram and LinkedIn and proposed creative ideas to engage followers
- Wrote blog pieces according to client branding with good SEO practices
- Wrote and published blog pieces on regular schedule, according to client
Education
Bachelor of Arts - Social Communications
Universidade Paulista
01.2018
Skills
- TIME MANAGEMENT
- SEO AND SOCIAL MEDIA CAMPAIGNS
- ADMINISTRATIVE SUPPORT
- CUSTOMER SERVICE AND STRONG PEOPLE SKILLS
- INTER-PERSONAL & ANALYTICAL SKILLS
- EXPENSE REPORTS
- PROBLEM RESOLUTION
- CALENDAR MANAGEMENT
- MICROSOFT OFFICE SUITE
- CONFIDENTIALITY AND DISCRETION
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Certification
Digital Marketing & E-Commerce
(Google Professional Certificate)
Timeline
Executive Assistant
Private Client
01.2022 - Current
Quality Control Manager
Econo-Pak
01.2021 - 01.2022
Bilingual Customer Service Representative
Teleperformance
01.2017 - 01.2018
Content Creator
Espresso Magazine
01.2016 - 01.2017
Bachelor of Arts - Social Communications
Universidade Paulista
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