Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Scott

Port St. Lucie,Florida

Summary

My objective would be to always provide the highest level of customer service possible, to be able to guide and coach anyone that may need assistance, to help drive sales through strategic marketing and ensuring customer satisfaction by creating an amazing guest experience. To always exhibit a professional demeanor and extraordinary leadership skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

District Manager

Keke’s Breakfast Cafe
09.2022 - Current
  • I was offered the opportunity to grow with the company and became their Area leader. I oversee an average of 200 employees and 12 Managers with an overall sales of over 7 million between the three sites. In that time I was able to create new revenue streams through starting 3rd parties with DoorDash, UberEats, and Grubhub which was able to bring in an additional 1 million between the 3 sites within the first year. I decided to create a catering division in which I designed and set the menu prices, and was able to provide all margins which averaged a net profit of over 86%. Year to date it has now brought in an additional $200,000 and growing. Into my second year I wanted to focus on marketing and advertising, we were able to join 5 different Chamber of Commerce to help drive exposure and sales. In conjunction with that I wanted to make a jump into the digital / social media platforms. We were forced to relocate our Boynton location, and I was able to oversee the entire process of the new location buildout and finalizing the punch list with the landlord. We were able to then convert that location into a corporate training site, it was only 1 of 5 out of 88 locations. I have since been able to train General Managers and Area leaders for new locations nationwide.

Lead Server / General Manager

Keke’s Breakfast Cafe
05.2019 - 09.2022
  • As a lead server, my responsibilities included overseeing the entire FOH and the flow of the restaurant. I was in charge of doing all EOD checkouts ensuring cleanliness was at its peak for the next shift. I was able to delegate my team to ensure our focus was always on guest satisfaction, that our timings were always consistent with our Brand standards, scheduling to make sure the weeks staffing was in order for the operations. I was also in charge of making a floor chart for all the servers by ensuring fairness was upheld while evaluating each servers performance and accuracy.
  • I always tried to provide the level of quality and consistency that Keke’s is known for, I have cross trained throughout the restaurant including duties such as hostess, serving, line assistant, and expo.
  • As a General Manager my top priority was providing our guests with an extraordinary breakfast experience. I was able to find new and innovative ways to boost productivity and moral within my team. Finalizing all EOD and New hire paperwork, conducting interviews to find the right talent for the available positions, upholding all of our Brand and Service standards set forth by our corporation. Monitored all finances and try to reduce costs when applicable. Ensuring a smooth operation through motivation and accountability.

Server

Smokey Bones
06.2020 - 03.2021
  • I was entrusted to provide excellent customer service as well as accuracy of taking and inputting orders in a timely fashion. Exhibited leadership characteristics and was offered a shift lead position.

Vet Technician

Healing Arts Vet Center
07.2010 - 12.2010
  • I was allowed the opportunity to assist in surgical procedures, as well as dental cleanings, aftercare of recovering patients, placing iv catheters, drawing blood samples, administering medication, injections, and assisting in x-rays.

Medication Technician

Avalon Assisted Living
08.2009 - 04.2010
  • The responsibilities included overseeing the LPNs, including care of residents, patient medication, as well as documentation of administration.

Medical Assistant and Medical Coding and Billing

Raj Khambhati, M.D.
07.2008 - 10.2009
  • My details included verifying insurances, inputting data for billing purposes, Inventory & ordering, triage of patients, administering injections, and phlebotomy.

Kennel Technician / Vet Technician / Receptionist

Animal Healthcare Center
04.2006 - 07.2009
  • The job entailed administering injections, drawing blood, removing sutures, distributing medications, serving clients, preparing and triage exam rooms, and applying restraining holds.

Hostess/Server/Cashier

Denny’s
11.2004 - 05.2005
  • The job responsibilities included a variety of roles including hostess, serving, and cashier.

Education

Medical Assisting Certification - undefined

Keiser Career College
07.2008

General Education Diploma - undefined

Adult Education Center
05.2007

Nursing

South Technical Charter High School
05.2005

Skills

  • POSITouch System
  • Aloha System
  • Cornerstone Software
  • Microsoft 365
  • Restaurant 365
  • Hot schedules / 7 shifts
  • Deliver sense / Otter

Certification

  • Florida Certified Food Handler
  • Basic First Aid
  • Certified Medical Assistant
  • Phlebotomy
  • Serve Safe
  • Catering
  • Manager Alcohol certification
  • Kekes Certified Trainer / General Manager

Timeline

District Manager

Keke’s Breakfast Cafe
09.2022 - Current

Server

Smokey Bones
06.2020 - 03.2021

Lead Server / General Manager

Keke’s Breakfast Cafe
05.2019 - 09.2022

Vet Technician

Healing Arts Vet Center
07.2010 - 12.2010

Medication Technician

Avalon Assisted Living
08.2009 - 04.2010

Medical Assistant and Medical Coding and Billing

Raj Khambhati, M.D.
07.2008 - 10.2009

Kennel Technician / Vet Technician / Receptionist

Animal Healthcare Center
04.2006 - 07.2009

Hostess/Server/Cashier

Denny’s
11.2004 - 05.2005

Medical Assisting Certification - undefined

Keiser Career College

General Education Diploma - undefined

Adult Education Center

Nursing

South Technical Charter High School

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