Alex Ward
Port St. Lucie,Florida
Summary
Results-driven professional with over 22 years of experience in aviation maintenance, inspection, and training. Proven track record in dealer relationship management, sales training, and enhancing marketing strategies. Strong communicator with expertise in developing training programs, managing dealer networks, and executing strategic initiatives. Bilingual in English and Spanish, with a valid motorcycle endorsement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Aircrew and Maintenance Course Instructor
Sikorsky Training Academy
10.2020 - Current
- - Conducted regular assessments of training materials and dealer training needs, ensuring alignment with current industry standards and Kawasaki’s dealer support programs.
- - Facilitated hands-on training sessions with demo models, enhancing dealer staff's product knowledge and effective sales techniques.
- - Instructed aircrew and maintenance personnel on aviation standards and technical manuals, enhancing operational readiness and compliance.
- - Developed and managed training programs aligned with strategic goals, achieving a 20% improvement in training outcomes.
- - Documented and analyzed performance metrics to assess training effectiveness and inform continuous improvement initiatives.
Restoration Specialist and Technical Advisor
WMR/Nihilo Race Shop
01.2021 - Current
- - Developed and executed dealer outreach initiatives to strengthen relationships, resulting in a 30% increase in dealership participation in promotional events.
- - Collaborated with dealers to implement effective marketing strategies that improved product visibility and sales performance.
- - Engaged with customers to solicit feedback and promote dealership programs, resulting in increased customer satisfaction and loyalty.
- - Provided technical advice on parts and accessories, facilitating effective product knowledge transfer and training within the dealer network.
Quality Assurance Inspector and NDI Inspector
PEMCO Airborne
11.2019 - 10.2020
- - Prepared and presented detailed reports on competitive analysis and market trends to senior management, assisting in strategic decision-making for dealer engagement initiatives.
- - Trained new inspectors on quality assurance protocols and industry regulations, improving team efficiency and compliance adherence.
- - Oversaw QA processes for aircraft maintenance and modifications, ensuring safety and regulatory compliance.
- - Utilized non-destructive inspection techniques to verify airworthiness, thus enhancing operational safety and reliability.
MH-60T/J Flight Mechanic & Chief NDI Inspector
U.S. Coast Guard
04.2002 - 07.2019
- - Established and maintained operational standards for aircraft maintenance, resulting in a 15% reduction in downtime and enhanced mission readiness.
- - Actively participated in cross-functional teams to develop strategic improvements in maintenance processes and dealer communications, fostering a culture of continuous improvement.
- - Led maintenance and inspection operations for military aircraft, ensuring adherence to technical standards and safety protocols.
- - Developed and implemented training programs for new inspectors, fostering team growth and performance improvement.
- - Managed emergency response operations, demonstrating strong leadership and decision-making skills under pressure.
Education
Honor Graduate - Aviation Maintenance Technology
U.S. Coast Guard Aviation Maintenance Tech A School
Skills
- Dealer Relationship Management
- Sales and Marketing Strategy
- Product and Sales Training
- Prioritization and Organization
- Detail-Oriented and Deadline-Driven
- CRM Tools and Reporting
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Excellent Oral and Written Communication
Certification
- - FAA A&P License | 2019-08 – Present
- - Motorcycle Endorsement | 2017-11 – Present, State of Florida
- - MSF Motorcycle Safety Course | 2009-06 – Present
- - Current Secret Security Clearance
Lockheed Martin 5 Star Recognition
I would like to recognize Alex for his outstanding support of the Sikorsky Training Academy. Over the past ten months Alex has supported CRH as a Special Mission Aviator (SMA) instructor. During this time Alex has made thirteen trips totaling 100 plus days to various Airforce bases performing training for 23 SMAs to include 156 flight hours. By years end Alex will have completed an additional six trips, 46 days, 6 SMAs, and 72 flight hours. Alex consistently demonstrated exceptional technical expertise and dedication to the success of the CRH training program. Through his efforts, Alex has not only ensured the SMAs understand the hardware and systems of their new aircraft, but their training will serve as the foundation as they continue to succeed in their critical mission. When Alex is not supporting CRH he was tracking and organizing parts for STA flyable aircraft and applying his technical expertise in supporting training at the Academy by supporting training classes as the primary instructor. His outstanding contributions, characterized by an unrelenting commitment to excellence and a passion for delivering exceptional results reflect the highest ideals of teamwork, and professional excellence.
Paul Warren
Sikorsky Training Academy
General Manager
Timeline
Restoration Specialist and Technical Advisor
WMR/Nihilo Race Shop
01.2021 - Current
Aircrew and Maintenance Course Instructor
Sikorsky Training Academy
10.2020 - Current
Quality Assurance Inspector and NDI Inspector
PEMCO Airborne
11.2019 - 10.2020
MH-60T/J Flight Mechanic & Chief NDI Inspector
U.S. Coast Guard
04.2002 - 07.2019
Honor Graduate - Aviation Maintenance Technology
U.S. Coast Guard Aviation Maintenance Tech A School