Stephanie Scott
GEICO
Byron,GA
1
Language
1
Certification
9
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Insurance Agent
3 Months- Processed policy applications and renewals efficiently and accurately.
- Assisted clients in understanding insurance policies and coverage options.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to improve customer service processes.
- Maintained up-to-date knowledge of insurance products and industry regulations.
- Responded to customer calls swiftly to resolve issues and answer questions.
Basic Emergency Medical Technician
7 Months- Administered basic life support techniques during emergency situations to stabilize patients.
- Assisted in patient assessment and triage to determine immediate medical needs.
- Operated emergency response vehicles, ensuring readiness for rapid deployment.
- Collaborated with healthcare professionals to communicate patient conditions effectively.
- Documented patient care reports accurately, enhancing continuity of care and record-keeping.
- Followed safety protocols and procedures, contributing to a safe working environment for team members and patients.
General Manager
7 Years 10 Months- Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
- Implemented training programs for staff, enhancing team performance and service efficiency.
- Managed inventory levels, reducing waste and optimizing supply chain processes.
- Analyzed sales data to identify trends, driving strategic marketing initiatives that increased revenue.
- Collaborated with franchise partners to maintain brand standards and operational compliance across locations.
- Led recruitment efforts, building a skilled workforce aligned with company values and goals.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Basic Emergency Medical Technician
7 Months- Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
- Communicated effectively with dispatchers, relaying vital information about patient conditions and incident locations for timely responses.
- Participated in training sessions to improve emergency response skills and knowledge.
- Maintained medical equipment and supplies, ensuring operational efficiency at all times.
Education
Associate of Science - EMS Professions
High School Diploma
Skills
Licensed insurance agent
Insurance regulations
Insurance quotes
Policy analysis
Auto insurance
Billing procedures
Customer service
Client relations
Certification
- EMT - Certified Emergency Medical Technician
- paraprofessional License
- Licensed personal lines insurance agent
- PALS certification - Pediatric Advanced Life Support Certified
- Servsafe certified
Languages
English
Native or Bilingual
Timeline
Insurance Agent
GEICO
05.2024 - 08.2024Read More
Basic Emergency Medical Technician
Lifecare EMS
09.2023 - 04.2024Read More
Basic Emergency Medical Technician
Community Ambulance Company
09.2022 - 04.2023Read More
General Manager
Papa John's Pizza
07.2015 - 05.2023Read More
Houston County High School
High School Diploma
Read More
Central Georgia Technical College
Associate of Science from EMS Professions
Read More