Stephanie Scott
Tolleson,AZ
Summary
Charge nurse and registered nurse with hands-on experience in patient care, bed assignments, staff coordination, and clinical documentation. Known for clear communication, critical thinking, and steady support during shift changes, emergencies, and rapid response events while reinforcing safety and unit standards.
Overview
12
12
years of professional experience
Work History
Charge Nurse
Banner Estrella Medical Center
09.2025 - Current
- Coordinated patient flow and bed assignments at Banner Estrella Medical Center to optimize resource utilization.
- Supervised bedside nurses during shift changes and peak admissions.
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Responded to emergencies and supported rapid response procedures.
- Adjusted staffing coverage based on patient needs and unit demands. based on acuity and unit priorities.
- Communicated physician orders and patient updates across multidisciplinary teams.
- Conducted daily rounds to assess patient conditions and document changes in status or plan of care.
- Precepted new nurses by orienting them to unit policies, coaching on clinical skills, and mentoring on professional development.
- Delegated tasks appropriately among staff members according to their qualifications.
- Fostered relationships between nursing department and other healthcare disciplines to enhance collaboration and patient care. strong working relationships between the nursing department and other disciplines.
Registered Nurse
Banner Healthcare
07.2024 - Current
- Delivered bedside nursing support ensuring adherence to Banner Health patient safety standards, enhancing patient comfort and care quality.
- Coordinated with physicians, nurses, therapists, and social workers to develop and implement individualized treatment plans, optimizing patient outcomes.
- Worked with physicians, therapists, and Banner Health clinical teams to coordinate care.
- Responded to urgent patient needs and supported rapid clinical interventions.
- Documented assessments, interventions, and changes in patient status accurately.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Computer Lab Assistant
Phoenix Union High School District
Phoenix, AZ
08.2016 - 09.2022
- Monitored system operations and quickly troubleshot errors to maintain functionality.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Reduced downtime during peak hours by promptly addressing technical issues and escalating complex problems.
- Provided instruction to all lab users on proper use of all equipment.
- Tested new software and hardware prior to deployment.
- Advised users on data storage and retrieval practices to safeguard important files from loss or corruption.
- Consistently met deadlines for projects involving hardware installation and software deployment in the lab environment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Supported special events in a computer lab, ensuring seamless setup and operation for all users during events.
Customer Service Representative
Washington Federal Bank
Goodyear, AZ
09.2014 - 08.2016
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Informed customers about billing, payment processing, and support policies to improve understanding and satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Coordinated with team members to establish best practices ensuring consistent customer service delivery.
- Created customer service policies and procedures that enhanced compliance with industry service standards.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Phoenix, AZ04-2024
High School Diploma -
J M Hanks High School
El Paso, TX05-2011
Skills
- Evidence-based nursing
- Clinical Supervision
- Patient assessment
- Medication administration
- Critical thinking
- Decision making
- Effective communication
- Patient Advocacy
Timeline
Charge Nurse
Banner Estrella Medical Center
09.2025 - Current
Registered Nurse
Banner Healthcare
07.2024 - Current
Computer Lab Assistant
Phoenix Union High School District
08.2016 - 09.2022
Customer Service Representative
Washington Federal Bank
09.2014 - 08.2016
Bachelor of Science - Nursing
Arizona College of Nursing
High School Diploma -
J M Hanks High School