STEPHANIE SEAYS
Schenectady ,NY
Summary
Self-motivated and computer proficient team player with excellent customer service skills, an innate desire to do great work, and the ability to work in a fast-paced environment. Adept at multitasking to achieve independent and team goals, while leveraging over 9 years of work experience to deliver exceptional results.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Kohl’s
- Creates positive and meaningful customer interactions by consistently and proactively offering support
- Respects and maintains privacy and dignity of clients and co-workers, maintaining confidentiality and professionalism at all times
- Delivers a superior customer experience by providing product information, solving problems and ensuring that merchandise is readily available to meet customer demands
- Effectively de-escalates customer issues using empathy and conflict resolution skills
- Responsible for high volumes of orders, ensuring the appropriate and effective prioritization of tasks, while constantly aiming to increase productivity
- Consistently works with peers and management to identify and execute opportunities for process improvement, cost savings, and a great customer experience
- Leads by example and trains new associates on company policies, safety procedures and operational best practices
Department Lead
Kohl’s
- Increased profitability for the employer by recommending additional products that would complement the customer’s experience
- Particularly adept at responding to customers’ complaints by engaging them in arriving at an acceptable solution that addressed their concerns, while minimizing lost profits
- Ensured accurate and timely service in a fast-paced environment
- Assisted management in tracking, ordering, and stocking inventory
- Built rapports with people of all ages and socioeconomic, ethnic and cultural backgrounds
- Seized all opportunities to engage customers in friendly conversations and complete actions necessary to open new credit card and loyalty accounts
Retail Sales Associate
Kohl’s
Cashier
McDonald's (Mohawk Travel Plaza)
Dishwasher & Waitress
Kool Dipper
Inbound Warehouse Associate
Covetrus
10.2020 - Current
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
- Maintained strict adherence to safety protocols, reducing workplace accidents and fostering a safe working environment for all employees.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
- Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines.
- Collaborated with other departments to address any issues related to inbound shipments or inventory discrepancies.
- Maximized accuracy in both physical inventory counts and digital tracking systems by consistently updating and verifying data.
- Managed high levels of daily activity while maintaining attention to detail when verifying shipment contents against purchase orders or invoices.
- Actively participated in continuous improvement initiatives aimed at optimizing warehouse operations and workflow processes.
Scheduler
Sarah’s Beauty
10.2020 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
Counselor Volunteer
Boys and Girls Club
09.2024 - 06.2025
- Volunteer work
- Provided individual and group counseling sessions to support client mental health and well-being.
- Developed personalized treatment plans based on client assessments and goals.
- Facilitated workshops on coping strategies, stress management, and communication skills.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Education
No Degree - Criminal Justice
Bryant And Stratton College
Albany, NYHigh School Diploma - undefined
Amsterdam High School
Amsterdam, NY01.2012
Skills
- Microsoft Windows and Office (Outlook, Word, PowerPoint, Excel)
- Internet Applications
- Written and Verbal Communication
- Time Management
- Conflict Resolution
- Research
- Customer Service
- Training
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
EXPERIENCE
01-2018
Timeline
Counselor Volunteer
Boys and Girls Club
09.2024 - 06.2025
Inbound Warehouse Associate
Covetrus
10.2020 - Current
Scheduler
Sarah’s Beauty
10.2020 - Current
Operations Supervisor
Kohl’s
Department Lead
Kohl’s
Retail Sales Associate
Kohl’s
Cashier
McDonald's (Mohawk Travel Plaza)
Dishwasher & Waitress
Kool Dipper
No Degree - Criminal Justice
Bryant And Stratton College
High School Diploma - undefined
Amsterdam High School