Stephanie Serrano
Tucson,AZ
Summary
Patient-focused Physical Therapy Aide offering treatment assistance and clerical support. Aspiring in becoming a licensed Physical Therapy Assistant to play a pivotal role in aiding the community to achieve optimum wellness. Brings additional clinical experience in volunteering at local clinics, working as an emergency department, family medicine, ophthalmic, and optometric technician.
Overview
7
7
years of professional experience
Work History
Physical Therapy Technician
Tucson Orthopedic Institute
02.2024 - Current
- Improved patient outcomes by consistently implementing prescribed physical therapy treatments and exercises.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
Physical Therapy Aide
ATI Physical Therapy
05.2023 - 02.2024
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enforced safety procedures with all patients.
- Maintained supply inventory by placing orders when supplies ran low.
- Coordinated daily activities of patients to support them in their individual care programs.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
Optometric Technician
Yuma Vision Center
12.2021 - 05.2023
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Interacted effectively with patients, families, and staff to deliver high level of customer service and teamwork.
Ophthalmic Technician and Medical Scribe
Arizona Eye Consultants
04.2021 - 12.2021
- Triaged phone calls from patients.
- Measured and recorded visual acuity and color vision testing.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Accurately documented history of present illness, ocular eye exams, impressions, and plans.
Emergency Department Scribe
ScribeAmerica and Tucson Medical Center
06.2017 - 04.2021
- Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Enter orders into the EMR system efficiently and without errors.
- Prepare patient charts accurately and neatly.
- Maintain strict patient and physician confidentiality.
- Actively monitor the duration of medical testing results (i.e. blood and urine tests, x-rays, CT scans) to prevent delays and expedite patient care and disposition.
- Accompanied physicians through day in fast-paced, stressful environments.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
COVID-19 Case Investigator
Maximus Health Services
07.2020 - 04.2021
- Act as primary point person to call people with a positive diagnostic test for COVID-19 (cases), provide support and information about the disease, and gather information including contacts.
- Answer incoming return calls from individuals who have been contacted after testing positive for COVID-19.
- Communicate with cases in a professional and empathetic manner.
- Triage and coordinate next steps for support for cases, including referral to social services.
- Collect and record information about each case’s contacts. Track and document all inquiries using the applicable systems.
- Provide contacts with approved information about quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources.
- Escalate issues to epidemiology lead.
- Maintain daily contact with supervisor.
- Perform contact tracing duties for team as necessary based on contact tracer workloads.
- Transfer/refer citizens to appropriate entities according to the established guidelines.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
Family Medicine Medical Scribe
Scribe America and El Rio El Pueblo Campus
02.2018 - 05.2018
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Prepared patient charts accurately and neatly for the clinic.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Maintained strict patient and physician confidentiality.
Education
Associate of Applied Science - Physical Therapy Assistant
Pima Medical Institute
Tucson, AZ06.2025
Master Of Public Health - Family And Child Health-Maternal And Child Health
The University Of Arizona
Tucson, Arizona2020
Bachelor of Science - Neuroscience and Cognitive Science
The University of Arizona
Tucson, Arizona2016
Associate of Science - Science
Pima Community College
Tucson, Arizona2012
Skills
- Bilingual (Spanish)
- Microsoft applications proficiency
- Data entry
- Trained in HIPAA compliance
- Basic Data Analysis knowledge (using STATA)
- Issue brief/memo writing
- Medical interpreting experience
- Vital sign knowledge
Community Service
- Traveled to Nadi, Fiji to aid in the refurbishment of a primary school in a rural village through the volunteer travel organization: Volunteer Eco Students Abroad (VESA) in June 2015.
- Volunteered with Global Medical Brigades Panama in March 2017. Where we built latrines and set up mobile health clinics in communities in the Darien province of Panama.
Clinical experience
- Volunteer student interpreter through the Mobile Health Program established by the University of Arizona (September 2015- April 2020). 600 hours
- Shadowed Dr. Brian Blair, MD at Arizona Pediatric Cardiology (September 2014- 2016). 240 hours
Internship Experience
Internship location: Pima County Health Department - Youth, Health, and Safety Program
- In an effort to address childhood obesity in Pima County, physical activity levels among elementary students were measured through data collection, data entry, quantitative, and qualitative analysis.
Timeline
Physical Therapy Technician
Tucson Orthopedic Institute
02.2024 - Current
Physical Therapy Aide
ATI Physical Therapy
05.2023 - 02.2024
Optometric Technician
Yuma Vision Center
12.2021 - 05.2023
Ophthalmic Technician and Medical Scribe
Arizona Eye Consultants
04.2021 - 12.2021
COVID-19 Case Investigator
Maximus Health Services
07.2020 - 04.2021
Family Medicine Medical Scribe
Scribe America and El Rio El Pueblo Campus
02.2018 - 05.2018
Emergency Department Scribe
ScribeAmerica and Tucson Medical Center
06.2017 - 04.2021
Master Of Public Health - Family And Child Health-Maternal And Child Health
The University Of Arizona
Bachelor of Science - Neuroscience and Cognitive Science
The University of Arizona
Associate of Science - Science
Pima Community College
Associate of Applied Science - Physical Therapy Assistant
Pima Medical Institute
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