Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Sexton

Orlando,FL

Summary

Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.

Overview

18
18
years of professional experience

Work History

Store Manager

Party City
05.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Merchandising Specialist – Team Lead

Party City
08.2015 - 05.2022
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Changed displays to reflect new promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
  • Arranged merchandise in alignment with store planogram.
  • Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
  • Inspected merchandise for quality and arranged proper display location on floor.


Assistant Manager

Party Fair
02.2007 - 01.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

Business Management and Financial Advising

Passaic County Community College
Paterson, New Jersey
06.2014

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Wayne Hills High School
Wayne, New Jersey
06.2006

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling

Timeline

Store Manager

Party City
05.2022 - Current

Merchandising Specialist – Team Lead

Party City
08.2015 - 05.2022

Assistant Manager

Party Fair
02.2007 - 01.2015

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Wayne Hills High School

Business Management and Financial Advising

Passaic County Community College

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Stephanie Sexton