Stephanie Sherman
Buffalo,NY
Summary
Dynamic and results-driven professional with a proven track record at ConServe, excelling in debt recovery and customer relations. Adept at utilizing collection software and implementing effective strategies, I foster teamwork and maintain a positive attitude, ensuring compliance and enhancing cash flow while building strong client relationships.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
QSA
ConServe
Cheektowaga, NY
04.2015 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Implemented effective collection strategies to recover overdue payments and improve cash flow.
- Conducted regular follow-ups with customers using various communication channels to ensure payment compliance.
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
- Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
- Assisted in training new team members on best practices for effective debt collection techniques and strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Call Auditor
Iqor
Cheektowaga, NY
06.2013 - 04.2015
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Conducted internal audits to ensure compliance with industry standards and regulatory requirements.
- Identified process inefficiencies and recommended actionable improvements to enhance product quality.
Debt Collector
Creditors Interchange Receivable Management
Cheektowaga, NY
2011 - 10.2012
- Managed collection efforts to recover outstanding debts while maintaining customer relationships.
- Utilized debt collection software to track account statuses and document interactions.
- Negotiated payment plans with clients, ensuring mutually beneficial arrangements.
- Conducted skip tracing to locate hard-to-find debtors and facilitate collections.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Maintained consistently high success rate of collecting on overdue accounts.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
Education
High School Diploma -
Leonardo Da Vinci
Buffalo06-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking