Stephanie Sherrod
Antioch,TN
Summary
Dynamic professional with extensive experience in managing teams and training staff. Known for strong leadership and problem-solving skills, dedicated to fostering a collaborative environment and optimizing customer experiences.
Overview
15
15
years of professional experience
Work History
Extended Care Director
Mt. Juliet Christian Academy
Mt. Juliet, Tn
07.2015 - Current
- Oversaw daily operations of care programs at private Christian academy, providing quality support for students.
- Implemented policies to ensure a safe and nurturing environment for students.
- Managed schedules and assignments of care staff, enhancing workflow efficiency.
- Facilitated communication between families and care staff, addressing and supporting student needs.
- Created training materials for staff on best care practices and protocols to enhance service delivery.
Operations Manager
Marshalls
Hermitage, Tennessee
05.2011 - 11.2014
- Managed daily operations to enhance store functionality and customer satisfaction.
- Oversaw inventory management and stock replenishment to maintain optimal stock levels.
- Trained and mentored staff on operational procedures and customer service to improve service quality.
Education
High School Diploma -
Glencliff High School
Nashville05-1992
Some College (No Degree) -
MTSU
Murfreesboro, TNSkills
- Care program management
- Sales strategy
- Sales strategy development
- Sales expertise
- Sales forecasting
- Customer relationship management
- Team supervision
- Employee training
- Staff training
- Performance evaluation
- Policy implementation
- Schedule management
- Time management
- Problem solving
- Collaborative teamwork
- Effective communication
- Verbal and written communication
- Adaptive leadership
- Strong leadership
- Family communication
- Schedule management
Timeline
Extended Care Director
Mt. Juliet Christian Academy
07.2015 - Current
Operations Manager
Marshalls
05.2011 - 11.2014
High School Diploma -
Glencliff High School
Some College (No Degree) -
MTSU