Stephanie Sierra
Tampa,FL
Summary
Dedicated people leader with 15 years of experience in high-end hospitality, advancing from frontline service to senior management roles. Acquired expertise in talent acquisition, onboarding, training and development, scheduling, performance coaching, conflict resolution, policy enforcement, and compliance with labor and safety regulations. Successful in generating a positive workplace culture and recognized for having discretion, empathy, and clear communication. Effective ability to balance the needs of the employees with the operational and sales goals of the company. Closely managing with the leadership team to drive retention and operational success. Eager to transition into the field of Human Resources and contribute to people operations with a new approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Tavistock Restaurant Collection
Tampa, FL
09.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules, optimizing labor costs while maintaining service quality.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service skills.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service standards.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Head of Events - for both on-site private banquets and off-site catering.
Dining Room Supervisor
Timpano Hyde Park
Tampa, Fl
05.2024 - 09.2024
- Supervised dining room staff to ensure exceptional guest service and satisfaction.
- Trained new team members on service standards and operational procedures.
- Managed dining area setup, ensuring cleanliness and organization for optimal guest experience.
- Coordinated with kitchen staff to streamline food delivery and minimize wait times.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Head Server
Timpano Hyde Park
Tampa, FL
05.2022 - 03.2024
- Provide guest with personalized experience.
- Develop relationship with VIP guest.
- Adhering to Tavistock standards and policies.
- Trained and mentored junior servers, enhancing team performance and service efficiency.
- Supervised dining staff, ensuring exceptional service standards and customer satisfaction.
- Implemented service protocols that improved guest experiences and operational workflows.
Licensed Medical Aesthetician
Arviv Medical Aesthetics
Tampa, FL
01.2021 - 05.2022
- Performed an array of cosmetic procedure.
- Performed laser hair removal.
- Diagnosed issues and implemented treatment plans.
- Met sales goals for medical procedures and products.
Education
Medical Aesthetician -
Beauty and Health Institute
01.2021
High School Diploma -
Thomas Jefferson High School
03-2006
Skills
- Professional Written & Verbal Communication
- Employee Relations
- Team Leadership
- Interviewing
- Incident Reporting & Investigations
- Confidentiality & Discretion
- Mediation & De-escalation
- Decision-Making in High-Pressure Environment
Certification
Certified Food Protection Manager (CFPM)
Languages
Spanish
Timeline
Manager
Tavistock Restaurant Collection
09.2024 - Current
Dining Room Supervisor
Timpano Hyde Park
05.2024 - 09.2024
Head Server
Timpano Hyde Park
05.2022 - 03.2024
Licensed Medical Aesthetician
Arviv Medical Aesthetics
01.2021 - 05.2022
Medical Aesthetician -
Beauty and Health Institute
High School Diploma -
Thomas Jefferson High School
SYSTEMS
- Paylocity
- Oracle MICROS Simphony
- Compeat RADAR / Restaurant 365
- Microsoft Office / Excel