Stephanie Slater

• Lead development and execution of enterprise-wide strategies aligned with Operational Model Transformation, driving workflow optimization and performance enhancement.
• Deliver data-driven recommendations to senior leadership, influencing strategic decisions and aligning initiatives with OKRs.
• Spearhead cross-functional improvements through process innovation, technology integration, and shared service models.
• Partner with Operations and IT to optimize marketing technology/vendors and data utilization.
• Conduct assessments and analyses to identify gaps and implement actionable solutions.
• Apply best practices to streamline end-to-end marketing processes and boost team efficiency.
• Define and tracked key performance metrics.
• Foster stakeholder alignment and transparency across all levels.
• Champion a culture of learning, experimentation, and knowledge sharing.

• Supported Humana business goals related to translation of written content into non-English languages.
• Collaborated with service operations and segment partners to provide a culturally relevant consumer experience that accelerated growth opportunities.
• Managed a multimillion-dollar budget that included in-house technology and contracts with language service vendors.
• Led a team of linguists dedicated to producing respectful, accurate translated content for Humana consumers and associates, including business units focused on sales, marketing, providers, members, agents and brokers.

• As manager, I led team of 10 to:
  Make doing business with Humana easier for providers and admins by ensuring communications are clear and concise.
  Maintain respect toward physicians, with no parental or unnecessarily harsh language.
  Ensure communications reflect Humana’s status, are free of errors and adhere to the Humana Editorial Stylebook.
  Monitor provider-facing system-generated letters to ensure necessity, annual review and compliance.
  Assist teams with IMO and legal/compliance review.
  Serve as liaisons between communication owners and fulfillment teams, such as web maintenance.

As a consultant, I:

• Wrote and edited provider-facing communications.
• Assisted business partners with communication strategies.
• Partnered with Process Transformation Office to streamline provider corporate review process.