Stephanie Smedley
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager
Darden Restaurant, Longhorn
10.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
Food and Beverage Assistant Manager
Penn National Gaming
05.2016 - 10.2021
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Oversaw daily operations to ensure a smooth flow of service during peak hours.
- Monitored guest feedback closely, addressing any concerns promptly to maintain high levels of customer satisfaction rates consistently throughout their dining experience.
- Mentored team members on proper food handling techniques, resulting in improved overall kitchen sanitation standards.
Banquet Captain
Grosse Ile Yacht Club
03.2020 - 06.2021
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Fine Dining Server
Penn National Gaming
05.2016 - 09.2018
- Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Handled cash transactions accurately while maintaining accountability for all financial transactions within assigned sections during shifts.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
Education
Associate of Arts - Business Administration And Management
Siena Heights University
Adrian, MI05.2013
High School Diploma -
Redford Union High School
Redford, MI05.2011
Skills
- Time Management
- Staff Training and Development
- Creativity and Innovation
- Team Leadership
- Food Safety Compliance
- Adaptability and Flexibility
Timeline
Manager
Darden Restaurant, Longhorn
10.2021 - Current
Banquet Captain
Grosse Ile Yacht Club
03.2020 - 06.2021
Food and Beverage Assistant Manager
Penn National Gaming
05.2016 - 10.2021
Fine Dining Server
Penn National Gaming
05.2016 - 09.2018
Associate of Arts - Business Administration And Management
Siena Heights University
High School Diploma -
Redford Union High School
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