Stephanie Smith
Gastonia,N.C.
Summary
Goal-driven Agency Owner offering 4 years of experience generating business, acquiring customers and meeting demanding sales objectives. Knowledgeable about personal lines, commercial products and financial services. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Agency Director
Stephanie Home Care & Homestyle Cooking
Charlotte, NC
09.2020 - Current
- Managed financial operations, including budgeting, purchasing and payroll and delivered all pertinent type reports to board on timeframe basis.
- Recruited, hired and developed top candidates for open vacancies and retained staff through consistent mentoring, positive feedback and skills and techniques.
- Managed direction of agency by administering, directing and coordinating activities.
- Developed and implemented successful business plans focused on cost-effective service delivery and revenue development.
- Assessed customer needs and developed individualized solutions delivering result and result to customer satisfaction.
- Oversaw day-to-day production and growth of agency turning over more than $10,000.00 per year through consistent supervision, dedicated partnerships and task.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Directed training and retraining of employees to boost performance and enhance business results.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Maintained store equipment, including computers, printers and fax machines.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staff morale and reduced employee turnover by 100%.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Education
Associate of Arts - Cosmetology Education
Cartertet
Morehead City, NC10.1999
Associate of Arts - Certified Nursing Assistant
Tri-City Convalescent
Oceanside, CA05.1987
Skills
- Operational planning
- Business operations
- Market dynamics
- Contract preparation
- Administering budgets
- Reporting requirements
- Hiring proficiency
- Staff Management
- Oversee Producers
- Customer Relations
Additional Information
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Timeline
Agency Director
Stephanie Home Care & Homestyle Cooking
09.2020 - Current
Associate of Arts - Cosmetology Education
Cartertet
Associate of Arts - Certified Nursing Assistant
Tri-City Convalescent
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