Stephanie Smith
Monroe,GA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as substance abuse counselor, and work with victims.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Private House Cleaner
A Polished Fish
07.2023 - 01.2024
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
Delivery Driver
Painters Supply And Equipment
07.2022 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed corporate procedures to maintain company and customer data confidentiality.
Delivery Driver
Classic Auto Color
01.2020 - 08.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Assest Protection
Walmart
04.2019 - 01.2020
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Controlled reduction of loss inventory by protecting company assets.
- Greeted customers entering store and responded promptly to customer needs.
- Developed strong relationships with store management, fostering an atmosphere of trust and collaboration for asset protection initiatives.
Shift Leader/Cashier
Roses
11.2018 - 04.2019
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Representative
AutoZone
11.2014 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Customer Service Representative
Chicos Distribution Center
09.2012 - 12.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
Cashier
The Kangaroo Express
06.2010 - 02.2011
- Verified accuracy in inventory with vendors and cash assistances
- Provided excellent customer service to new and returning customers
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelors - Psychology
Walden University
08.2025
High School Diploma -
Spruce Creek High School
Port Orange, FL05.2009
Skills
- Microsoft Office Products, Word Doc, Excel
- Customer Relations
- Using applications to analyze and communicate information in appropriate format
- Time Management
- Active Listening
- Customer Response
- Retail Sales Customer Service
- Reading Comprehension
Certification
- Orientation and Leadership Training Certificate
- Foundations of Leadership Certificate
Timeline
Private House Cleaner
A Polished Fish
07.2023 - 01.2024
Delivery Driver
Painters Supply And Equipment
07.2022 - 05.2023
Delivery Driver
Classic Auto Color
01.2020 - 08.2020
Assest Protection
Walmart
04.2019 - 01.2020
Shift Leader/Cashier
Roses
11.2018 - 04.2019
Customer Service Representative
AutoZone
11.2014 - 03.2015
Customer Service Representative
Chicos Distribution Center
09.2012 - 12.2012
Cashier
The Kangaroo Express
06.2010 - 02.2011
Bachelors - Psychology
Walden University
High School Diploma -
Spruce Creek High School
- Orientation and Leadership Training Certificate
- Foundations of Leadership Certificate
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