Stephanie Smith
Manchester,IA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance while growing leaders for today and tomorrow.
Overview
24
24
years of professional experience
Work History
Store Manager
Bath & Body Works
04.2025 - Current
- Managed daily store operations, ensuring a high standard of customer service and merchandise presentation.
- Trained and developed staff on product knowledge and sales techniques to enhance customer experience.
- Conducted inventory management, tracking stock levels to minimize shrinkage and optimize replenishment.
- Implemented visual merchandising standards to drive product engagement and increase sales opportunities.
- Assisted in scheduling shifts to ensure adequate coverage during peak hours, enhancing team efficiency.
- Attract and retain top talent by being a people first leader
Store Manager
Bath & Body Works
11.2022 - 03.2025
- Managed daily store operations, ensuring a high standard of customer service and merchandise presentations.
- Trained and developed staff on product knowledge and sales techniques to enhance customer experience
- Conducted inventory management, tracking stock levels to minimize shrink and optimize replenishment
- Implemented visual merchandising standard to drive product engagement and increase sales opportunities
- Assisted in scheduling shifts to ensure adequate coverage during peak hours, enhancing team efficiency
- Attract and retain top talent by being a people first leader.
General Manager
Old Navy
10.2013 - 10.2022
- Mentored team leaders, fostering professional growth and improving team performance.
- Analyzed key performance metrics to identify areas for operational improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Implemented operational strategies to enhance efficiency across departments.
Various Leadership Positions
Old Navy, Gap
07.2001 - 09.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Education
University of Northern Iowa
Cedar Falls, IASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Talent Ambassador
- Situational Leadership Certification
- Emotional Intelligence Certification
Timeline
Store Manager
Bath & Body Works
04.2025 - Current
Store Manager
Bath & Body Works
11.2022 - 03.2025
General Manager
Old Navy
10.2013 - 10.2022
Various Leadership Positions
Old Navy, Gap
07.2001 - 09.2013
Education
University of Northern Iowa
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