Stephanie Smith
Damascus,MD
Summary
Detail-oriented professional with a background in delivery coordination, customer service, and inventory management. Known for ability to learn quickly and support team efforts, contributing to operational efficiency and client satisfaction across multiple sectors.
Overview
1
1
Language
10
10
years of professional experience
Work History
Driver
Amazon DSP
Hagerstown, Maryland
08.2024 - 11.2024
- Delivered goods and services to customers on time and in excellent condition.
- Operated delivery vehicles safely and efficiently within designated routes.
- Followed traffic laws and regulations to ensure public safety during deliveries.
- Loaded and unloaded packages while adhering to safety protocols.
- Communicated effectively with dispatch regarding delivery status and issues.
Service Writer
Tires Plus
11.2017 - 07.2022
- Prepared detailed service estimates and communicated recommendations to customers
- Scheduled appointments and managed service workflow, enhancing overall efficiency.
- Provided timely responses to client inquiries, contributing to client satisfaction.
- Assisted clients via phone and in-person interactions to resolve inquiries.
- Maintained organized records of client communications for future reference.
- Facilitated communication between clients and internal teams to address needs effectively.
- Ensured a clean and organized service area for customer satisfaction.
- Unloaded supplies and tires from delivery truck at service location.
Supervisor
Bennigans
08.2014 - 11.2017
- Trained and mentored staff in food preparation and customer service techniques to enhance team skills and service quality.
- Managed cookline tasks to ensure timely food preparation. efficiently in fast-paced environment.
- Managed inventory levels and ordered supplies to maintain optimal stock availability and support daily operations.
Fraud Specialist
Citi Corp
- Analyzed transactions for potential fraudulent activity, identifying patterns to mitigate risks.
- Managed inbound calls from clients regarding suspicious transactions, providing reassurance and guidance.
- Conducted outbound calls to clients to clarify identified fraudulent charges, ensuring timely resolution.
Arrow Auto Parts
- Executed timely filing of paperwork to maintain accurate records.
- Managed inventory levels to ensure availability of essential parts.
- Coordinated delivery of parts to support operational efficiency.
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MD01-2009
Skills
- Delivery coordination
- Customer Service
- Customer support
- Records management
- Data Entry
- Inventory management
- Time management
- Attention to detail
- Punctuality and reliability
- Detail orientation
- Microsoft Office
- Fraud detection
- Service coordination
- Supervisor
- Retail Sales
- Cooking
- Stocking
- Organization
- Multiline phones
- Childcare
Languages
English
Professional
Accomplishments
- employee of the month
- honor roll
- perfect attendance
Affiliations
- volunteer at girls inc.
Timeline
Driver
Amazon DSP
08.2024 - 11.2024
Service Writer
Tires Plus
11.2017 - 07.2022
Supervisor
Bennigans
08.2014 - 11.2017
Arrow Auto Parts
Fraud Specialist
Citi Corp
High School Diploma -
North Hagerstown High School