Stephanie Soto

Customer service over the phone, provide assistance to customer who are having issues with their devices as well as help with billing questions or issues

• Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
• Maintained excellent client relations, resulting in increased referrals and repeat business.
• Increased customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.