Stephanie Soto
Odessa
Summary
Dynamic and dedicated professional with extensive experience in customer service and food preparation at Odessa Bingo. Proven ability to exceed performance targets through teamwork and problem-solving. Skilled in cash handling and maintaining cleanliness, ensuring safety and quality. Bilingual in Spanish, fostering effective communication and relationships with diverse clientele.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Member
Kent Kwik Convenience Stores
03.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Customer Service
Odessa Bingo
06.2023 - 02.2025
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Provided exceptional customer service and consistently performed quality services.
Cook/Cashier Team Leader
Odessa Bingo Snackbar
01.2019 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Pawnbroker
Cash America Pawn
04.2014 - 06.2015
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Prepared all paperwork, checked identifying information and documented transactions.
- Handled over [Number] daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Assessed value of [Type] and [Type] merchandise, tested functionality of [Type] items and set up loans and layaways.
Childcare Teacher
Odessa Day Nursery
07.2005 - 03.2014
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Organized and supervised large and small group activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Utilized creative teaching strategies to engage students in classroom.
- Created safe and nurturing learning environment for preschoolers.
Education
High School Diploma -
Odessa High School
Odessa, TX05-2005
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Cleaning
- Flexible schedule
- FLUENT IN Spanish
- Food service
Languages
Spanish
Full Professional
Certification
- Texas Food Handler Training - 03/04/2025-03/04/2027
Timeline
Team Member
Kent Kwik Convenience Stores
03.2025 - Current
Customer Service
Odessa Bingo
06.2023 - 02.2025
Cook/Cashier Team Leader
Odessa Bingo Snackbar
01.2019 - 06.2023
Pawnbroker
Cash America Pawn
04.2014 - 06.2015
Childcare Teacher
Odessa Day Nursery
07.2005 - 03.2014
High School Diploma -
Odessa High School
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