Stephanie Speights
Birmingham,AL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Very detail-oriented Substitute Teacher with seven years of experience. Expert in student enrichment and cultivating educational atmospheres. Experienced in successfully manages high-volume workloads and phone calls in rapidly changing environments. Contributed to the health industry focusing on patient care and professionally accustomed to prioritizing and delivering basic patient care needs. Offers three years of comprehensive experience in recording vitals, collecting specimens, and preparing accurate documentation. Recognized by patients for delivering excellent patient care.
Overview
12
12
years of professional experience
Work History
Guest Services Representative
ZLA Sloutions Temp Service / UAB Affiliate
Birmingham, AL
03.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of patients, their location, and health status . Managed to always create welcoming and positive experiences for over 5 years.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing patient concerns, demonstrating empathy and resolving problems swiftly.
Substitute Teacher, K-12
Kelly Educational Staffing
Birmingham, AL
01.2015 - Current
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Provided instruction for students in core subject areas.
- Supervised classrooms for over 50 certified classroom teacher, managing assignments, student needs and recordkeeping in past 7 years.
- Helped students develop life-long learning skills and good study habits.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
Assistant Manager
Circle K
Birmingham, AL
09.2021 - 03.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies for over 5 years.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Sales Associate Specialist
Belk Department Store
Birmingham, Alabama
03.2018 - 11.2021
- Performed customer engagement skills and helped with product questions, selections and purchases.
- Offered each customer luxury plus personal service to increase sales and customer satisfaction.
- 5 years experience with customer service and assistance locating items and reward programs promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Biology
University of Alabama At Birmingham
Birmingham, AL12.2023
Associate of Science - Nursing
Jefferson State Community College
Birmingham, AL05.2020
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Business administration
- Google Drive
- Office Equipment Operation
- Multi-Line Telephone Systems
- Strong Organizational Skills
Volunteer Work
I have provided the following volunteer services
- Provided registration assistance and eye exams for the Birmingham Fire Department Health Screening - 06 / 1995
- Volleyball Coaching Staff for young female community recreational league Memorial Park Recreation Center - 05 /2003
- Registration Assistant and Advocate for the Natural Hair Expo sponsored by Visions Distributors - 03 / 2015
- Agriculture and Gardening Maintenance at the Birmingham Botanical Gardens sponsored by United Way and My Pulse 10 / 2019
- Call Center Representative for Jefferson County Department of Health COVID-19 Vaccinations registration provided by Community Emergency Response Team 02 / 2021
- Drink Server for Magic City Wine Fest 2021
Timeline
Guest Services Representative
ZLA Sloutions Temp Service / UAB Affiliate
03.2022 - Current
Assistant Manager
Circle K
09.2021 - 03.2022
Sales Associate Specialist
Belk Department Store
03.2018 - 11.2021
Substitute Teacher, K-12
Kelly Educational Staffing
01.2015 - Current
Bachelor of Science - Biology
University of Alabama At Birmingham
Associate of Science - Nursing
Jefferson State Community College
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