Stephanie St-Jean
Lauderdale Lakes,FL
Summary
Results-driven Payroll Implementation Consultant with proven success in client onboarding and software customization. Expertise in complex issue resolution and business analysis, delivering tailored solutions that enhance user satisfaction.
Overview
20
20
years of professional experience
Work History
Payroll Implementation Consultant
ADP
06.2017 - Current
- Led client onboarding processes, ensuring seamless implementation of payroll and HR solutions.
- Analyzed client requirements, customizing software configurations to enhance user experience and satisfaction.
- Collaborated cross-functionally with product teams to refine software features based on client feedback.
- Streamlined project management workflows, improving delivery timelines and enhancing operational efficiency.
- Mentored junior consultants, fostering skill development and knowledge sharing within the team.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
HR & Payroll Technician
Rodeo FX
02.2016 - 09.2017
- Processed payroll for diverse employee groups, ensuring compliance with company policies and regulations.
- Developed and maintained payroll documentation, enhancing accuracy and accountability in financial reporting.
- Coordinated with HR to resolve payroll discrepancies, fostering improved communication and efficiency across departments.
- Conducted regular audits of payroll data to ensure accuracy and adherence to internal controls.
- Collaborated with finance teams to reconcile payroll-related accounts, supporting accurate financial management practices.
- Accurately processed wage garnishments, levies, and other deductions in accordance with legal requirements.
- Completed full year end cycles for payroll issuing W2 , T4 , REL 1,
- Managed the benefit program for employees
HR & Payroll Assistant
Controlnet Service D'entretien D'immeubles Inc. / Allen Maintenance LTD
04.2008 - 02.2016
- Processed payroll for employees, ensuring accuracy and compliance with relevant regulations.
- Assisted in maintaining employee records and payroll documentation using HR management software.
- Collaborated with finance team to resolve payroll discrepancies and improve payment efficiency.
- Coordinated the distribution of paychecks and direct deposits, enhancing employee satisfaction with timely payments.
- Health & Safety inspector
- Managed and updated employee benefits information.
- Processed manual checks for employees in accordance with company policies.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Onboarding of new hires
- Union negotiation
- Draft Internal communications letters
- Assisted with recruitment and onboarding of new employees.
Payroll Specialist
NCO Financial
06.2006 - 02.2008
- Processed payroll for diverse employee groups, ensuring accuracy and compliance with regulations.
- Managed payroll inquiries, providing timely resolutions to employee concerns and enhancing satisfaction.
- Managed and updated employee benefits information.
- Calculated wages, deductions and bonuses in accordance with company policies.
Skills
- User acceptance testing
- Software implementation
- Solution design
- Training delivery
- Complex issue resolution
- Data migration
- Business analysis
- Customer support
- Project management
- Client management
- Client training
- Implementation and configuration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Payroll Implementation Consultant
ADP
06.2017 - Current
HR & Payroll Technician
Rodeo FX
02.2016 - 09.2017
HR & Payroll Assistant
Controlnet Service D'entretien D'immeubles Inc. / Allen Maintenance LTD
04.2008 - 02.2016
Payroll Specialist
NCO Financial
06.2006 - 02.2008