Stephanie Stafford
Elkton,MD
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships. Detail oriented self driven individual with 15 years of customer service and proben ability to adapt in any situation.
Overview
16
16
years of professional experience
Work History
EVS housekeeper
St Elizabeth Healthcare
01.2023 - Current
- Perform general cleaning of buildings or properties
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Dust furniture, walls, machines, or equipment
- Notify managers concerning the need for major repairs or additions to building operating systems
- Gather and empty trash
- Clean and polish furniture and fixtures
- Clean nurse areas, public areas and patient rooms while keeping open communication with nurse managers about any issues on the unit
- Speak with patients daily while cleaning their room.
Recruiter
Kable Staffing
03.2021 - 12.2022
- Confer with management to develop or implement personnel policies or procedures
- Hire employees and process hiring-related paperwork
- Interpret and explain human resources policies, procedures, laws, standards, or regulations
- Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs
- Develop or implement recruiting strategies to meet current or anticipated staffing needs
- Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes
- Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees
- Interview job applicants to obtain information on work history, training, education, or job skills
- Contact job applicants to inform them of the status of their applications
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
- Review employment applications and job orders to match applicants with job requirements
- Schedule or conduct new employee orientations
- Conduct reference or background checks on job applicants
- Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate
- Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
- Operate cash registers to accept payment from customers
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
- Supply and monitor robotic machines that dispense medicine into containers and label the containers
- Answer telephones, responding to questions or requests
- Mix pharmaceutical preparations, according to written prescriptions
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Receive written prescription or refill requests and verify that information is complete and accurate
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
Housekeeper
St Elizabeth Healthcare Center
02.2019 - 03.2021
- Responded to requests from guests regarding housekeeping needs
- Observed proper use of chemicals when cleaning various surfaces
- Reported any maintenance issues or damage to supervisors immediately
- Followed safety procedures when handling hazardous materials
- Emptied trash receptacles throughout the property
- Delivered requested items such as extra pillows or blankets to guest rooms
- Cleaned bathrooms, including toilets, tubs, showers, and sinks
- Ensured that all health standards were met during cleaning operations
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces
- Stocked amenities such as soap, shampoo, and toilet paper in guest rooms
- Disinfected telephones, light switches, and other frequently touched objects
- Sanitized all areas of the pulmonary unit and public restrooms
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness
- Used cleaning chemicals following proper guidelines
- Maintained and organized cleaning supplies stock
- Removed finger marks and smudges from doors, frames, and glass partitions to enhance shine.
Assistant manager
Bethel Baptist School
08.2008 - 05.2018
- Organize and store toys and materials to ensure order in activity areas
- Sanitize toys and play equipment
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Education
High School Diploma -
Bethel Baptist High school
Hartselle, AL05.2000
Skills
- Detail Oriented
- Customer service
- Self motivated
- Problem solving
- Team player
- Time management
Timeline
EVS housekeeper
St Elizabeth Healthcare
01.2023 - Current
Recruiter
Kable Staffing
03.2021 - 12.2022
Housekeeper
St Elizabeth Healthcare Center
02.2019 - 03.2021
Assistant manager
Bethel Baptist School
08.2008 - 05.2018
High School Diploma -
Bethel Baptist High school