Stephanie Stanton
Dubuque,IA
Summary
Conscientious DSM with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries and implementing customer service policies. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Distribution Service Manager
Medline Industries, Inc
Dubuque, IA
01.2003 - Current
- Analyzed account information to improve and optimize customer relations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Interact with varying personalities throughout long career.
Server
Fried Green Tomatoes
Galena, IL
09.2002 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Associate of Arts - Paralegal Studies
Northeast Iowa Community College
Peosta, IA06.2002
Skills
- Data Entry and Analysis
- Conflict Resolution
- Multitasking and Prioritization
- Exceptional customer service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned high marks and Kudos for customer satisfaction.
- Successfully transitioned Ardent Group through Implementation.
- DSM for Houston VA
- Dedicated Team Member for Hurricane Katrina
- Currently Maintaining DSM relationship with Valley Health, Winchester Medical, for over a decade.
Timeline
Distribution Service Manager
Medline Industries, Inc
01.2003 - Current
Server
Fried Green Tomatoes
09.2002 - Current
Associate of Arts - Paralegal Studies
Northeast Iowa Community College