Stephanie Stephens
Van Buren,AR
Summary
Cash Services Supervisor with over 9 years of experience within the cash team. Proven track record in developing processes that improve accuracy and efficiency while fostering a collaborative work environment. I communicate with the facilities & other teams to ensure accounts are reconciled & balances are accurate. This includes CFO's, accountants, cashiers & occasional patients.
Overview
10
10
years of professional experience
Work History
Cash Services Supervisor
Shared Services Center - Fort Smith
Fort Smith, Arkansas
09.2016 - Current
- Managed daily cash operations, including deposits and withdrawals, for efficiency.
- Supervised cash handling and reconciliation processes for improved accuracy.
- Trained staff on cash management policies and procedures to ensure compliance.
- Coordinated with departments to promptly resolve cash discrepancies, ensuring accurate financial records.
- Developed and implemented processes to enhance efficiency of cash services operations, streamlining workflows.
- Identified opportunities for process improvement within the department.
- Monitored cash services staff to ensure compliance with all policies, procedures, and regulations.
- Provided guidance and support to all members of the cash services team.
- Participated in team meetings and provided feedback on how best to meet departmental objectives.
- Developed schedules for staff to optimize workflow during peak hours.
- Resolved customer complaints in an efficient and professional manner.
- Assisted customers with inquiries regarding their accounts, balances, deposits, withdrawals.
- Coordinated with other departments to ensure accurate processing of payments in a timely manner.
- Collaborated with IT personnel on system upgrades or troubleshooting issues.
- Managed customer accounts by providing financial advice and assistance as needed.
- Assisted in creating training materials for new employees in cash services procedures.
- Provided training for new hires in order to facilitate a smooth transition into their roles.
- Analyzed data from various sources such as bank statements and transaction logs.
- Completed month-end and year-end closings, maintained audit-ready records and monitored accurate recording of accounting transactions.
- Coordinated preparation of external audit materials and external financial reporting.
Education
GED -
Adult Education Center
Van BurenSkills
- Cash reconciliation
- Financial reporting
- Data analysis
- Process improvement
- Operational efficiency
- Customer relationship management
- Team leadership
- Team building
- Teamwork and collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Critical thinking
Accomplishments
MVP Award May 22, 2019
Timeline
Cash Services Supervisor
Shared Services Center - Fort Smith
09.2016 - Current
GED -
Adult Education Center