Stephanie Stevens
Family Dollar Stores Inc
Hamlet,NC
16
years of professional experience
Results-oriented Retail Leader experienced in store operations, team supervision, and cash control. Achieved improved customer experiences and operational efficiency through effective staff training and problem-solving. Focused on building cohesive teams and driving sales support while ensuring organized and safe store environments.
Work History
Assistant Manager
6 Years 11 Months- Supervised daily store operations, ensuring smooth opening, closing, and cash-control procedures.
- Trained associates on customer service standards, register accuracy, and recovery expectations.
- Resolved customer concerns promptly, supporting positive shopping experiences and repeat business.
- Monitored merchandising, stocking, and planogram execution to maintain organized sales floor presentation.
- Supported inventory management by tracking stock levels, receiving shipments, and reducing out-of-stocks.
- Enforced shrink-prevention practices through register audits, loss awareness, and policy compliance.
- Assisted with scheduling, task delegation, and workload prioritization to maintain productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
3 Years 10 Months- Directed daily store operations, ensuring consistent customer service and policy compliance.
- Managed inventory controls, replenishment processes, and stock accuracy across departments.
- Supervised associates, assigned tasks, and supported performance through coaching and feedback.
- Resolved customer concerns promptly, maintaining service standards and store satisfaction.
- Monitored sales trends and adjusted staffing and merchandising priorities accordingly.
- Trained new hires on procedures, cash handling, and operational expectations.
- Coordinated loss prevention practices to reduce shrink and protect store assets.
- Prepared reports, reviewed schedules, and maintained accurate operational records.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier, Stocker, Key Holder
5 Years 11 Months- Greeted customers and provided efficient checkout assistance
- Processed customer transactions accurately using point-of-sale system
- Balanced cash drawer and resolved register discrepancies promptly
- Applied store policies when handling returns, exchanges, and price checks
- Maintained organized register area and replenished front-end supplies
- Trained new cashiers on register procedures and customer service standards
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Health Information Technology - Medical Technology
- Learned coding and how to read doctor notes to add to patients file online
- Filing hard copy
Associate of Science - Medical Assissant
- Taking care of patients needs
- Charting vital signs
Skills
Retail operations management
Staff management
Employee scheduling
Staff supervision
Task delegation
Team leadership
Team motivation
Staff training and development
Staff training
Recruiting and interviewing
Employee performance evaluations
Money handling
Team management
Customer relations
Problem-solving
Shift planning
Recruitment and interviewing
Problem-solving
Onboarding programs
Performance assessments
Timeline
Assistant Manager
Family Dollar Stores Inc
06.2000 - 05.2007Read More
Manager
Meldisco Kmart
06.1996 - 04.2000Read More
Cashier, Stocker, Key Holder
Kmart Corporation
07.1991 - 06.1997Read More
Richmond Community College
Health Information Technology from Medical Technology
Read More
Richmond Community College
Associate of Science from Medical Assissant
Read More