Stephanie Stockelman

As a Client Services Representative, the role involves engaging with clients to address their inquiries and resolve any issues that may arise. Providing exceptional service requires active listening, and the ability to communicate effectively. The position also entails maintaining accurate records of client interactions and transactions to ensure transparency and efficiency. Additionally, proactive follow-ups are essential to ensure client satisfaction and retention. This job involved office work and payment processing. Duties included, but were not limited to: getting the mail from the post office, applying any payments received to debtors' accounts, and noting their accounts when letters or bankruptcies were received. Scan the letters into our system for the collectors to access. Process credit card payments received in the mail, and process refunds for recurring payments that overpaid an account. Run daily and weekly audit reports. Access client systems to obtain itemized bills to send to debtors when requested. Mail receipts, paid-in-full letters, and financial assistance applications as requested to debtors. Mail weekly and monthly reports to clients. I was responsible for ordering my own supplies using the company credit card since the job moved to remote work.

• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Adhered to all applicable laws and regulations while performing job duties.
• Updated databases with new and modified customer data.
• Verified accuracy of data entered into company systems.
• Performed administrative tasks such as filing documents and responding to emails.

This role was a forward-facing role that allowed me to cultivate positive customer interactions. In addition to serving drinks during buffets or events, duties included: Set up bar before event or buffet. Keep track of drinks served for open bar, or use cash register for cash bars. Keep bar area clean. Help bus tables. If asked, help with guest check-in. Help in the kitchen when needed to prep food or clean up. This role required adaptability, and the ability to adhere to the basic guidelines given, but also to actively think critically and creatively to find the best approach or solution within those parameters.

• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
• Collected and organized daily till totals and tips.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Stocked ice bins and coolers as needed throughout shift.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Performed opening and closing duties including restocking supplies.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Cleansed glasses with sanitizing solution after each use.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Developed good working relationships with fellow employees through effective communication.

In the capacity of a Customer Service Cashier at Meijer, responsibilities included assisting customers with their shopping experience, and addressing any concerns they may have. This role required a strong ability to multitask while maintaining a friendly demeanor. Regular tasks included managing transactions at the register, and providing information about store policies and product availability. The focus was always on delivering outstanding service and ensuring customer satisfaction.

• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Greeted customers and provided friendly customer service.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Complied with all health and safety regulations while performing job duties.
• Maintained accurate records of transactions using the point-of-sale system.
• Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
• Addressed customer questions and concerns regarding products and services.
• Collected credit card and cash payments to complete transactions for customer orders.
• Verified that all coupons were valid prior to processing them into the system.
• Maintained work area and kept cash drawer organized.

Serving as an Assistant Manager at Family Dollar involved overseeing store operations and ensuring a high standard of customer service. Responsibilities included managing inventory levels, training new staff, taking nightly deposits to the bank, and assisting with daily sales operations. The role required effective communication skills to resolve issues and foster a positive work environment. Additionally, strategizing to improve sales and enhance customer engagement was a key focus.

• Communicated with patrons to offer friendly service and determine needs.
• Implemented quality control measures to uphold company standards.
• Delegated work to staff, setting priorities and goals.
• Developed relationships with customers by providing knowledgeable advice about products.
• Implemented loss prevention measures to protect against shoplifting or theft incidents.
• Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
• Monitored inventory levels and reordered merchandise as needed.
• Processed sales transactions via cash register and telephone orders.
• Reviewed completed work to verify consistency, quality, and conformance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reconciled returns and exchanges quickly while following established procedures.
• Executed all merchandising directives accurately according to planograms.
• Conducted regular inventory checks to ensure accuracy of stock levels.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.