Stephanie Sutherland
Groveland,FL
Summary
Dynamic Professional business owner with a proven track record at Clove Salon Aveda, excelling in team leadership and effective problem resolution. Recognized for cultivating strong client relationships and boosting revenues through strategic upselling. Committed to continuous learning and maintaining high standards of service, ensuring exceptional results in a fast-paced environment. Customer-oriented with dedication to satisfaction and consistent communication.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Hairstylist
Self Employed
04.2025 - Current
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Learned and remained updated on statutory requirements and regulations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Provided exceptional customer service to clients, responding to questions effectively.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Used social media platforms to promote salon and services.
Lead Stylist and Education Director
Clove Salon Aveda
07.2012 - 04.2025
- Oversaw development and implementation of quality educational programs.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
Education
Cosmetology License State of Florida -
Aveda Institute
Orlando, FL09-2013
High School Diploma -
East Ridge High School
Clermont, FL05-2012
Skills
- Composed in high-stress situations
- Strong attention to detail
- Effective problem resolution
- Team leadership
- Sensitivity to social cues
- Professional networking
- Effective relationship management
Timeline
Hairstylist
Self Employed
04.2025 - Current
Lead Stylist and Education Director
Clove Salon Aveda
07.2012 - 04.2025
Cosmetology License State of Florida -
Aveda Institute
High School Diploma -
East Ridge High School
Similar Profiles
Elly KellardElly Kellard
Artist at Self employedArtist at Self employed
Rayan Al-GahtaniRayan Al-Gahtani
Mathematics tutor at Self employedMathematics tutor at Self employed
Safin HossainSafin Hossain
Tutor at Self employedTutor at Self employed
Ariana DanielAriana Daniel
Temporary Assignment Training/Recruiter at Ocoee Police DepartmentTemporary Assignment Training/Recruiter at Ocoee Police Department
Eriel HollisEriel Hollis
Assistant Teacher at Bright Scholars Early Learning AcademyAssistant Teacher at Bright Scholars Early Learning Academy