Kalen Almeida
Middleborough,MA
Summary
Hey! I'm Kalen, an enthusiastic and self motivated worker who brings a genuine passion and concern for clients and customers. I have a history and skillset around the field of fitness, but any situation that requires customer service or active listening in an adaptable conversation, I've been told I excel.
Overview
6
6
years of professional experience
Work History
Front Desk
USA Fitness
03.2023 - Current
- Consistently showed an eagerness to keep the gym clean since day one
- Expert knowledge on computer system
- Willingness to describe and sell memberships to new customers
- Now trains current new employees
- Keeps gym under control while working alone
Customer Service Representative
Planet Fitness
12.2022 - 12.2023
- Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
- Went well beyond requirements with cleaning gym
- Never missed a day for the year
- Resolved member issues efficiently by utilizing problem-solving skills and product knowledge.
Assistant
C&C Entertainment
07.2019 - 03.2023
- Sales and gig numbers have increased by 300% since employment.
- Wide array of experience, including landscaping, Disc Jockey, and customer service.
- Overwhelmingly positive feedback from hosts.
Busser
Baileys Surf & Turf
07.2019 - 04.2020
- Worked without pay with enthusiasm for 5 months.
- Worked longer than necessary often.
- Willing to drive 30 minute commute.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverages efficiently during peak hours.
- Supported team in setting up for events, including arranging tables and chairs as needed.
- Collaborated with kitchen staff to ensure timely replenishment of tableware and supplies.
Education
High School Diploma -
Middleboro High School
Middleboro, MA05-2022
Skills
- Genuine friendliness and optimistic attitude
- High motivation and enthusiasm for work
- Adaptable to change
- Client support history
- Known as motivational to speak with
- Skilled in digital tools and technologies
- Composed in high-stress situations
- Effective verbal communication
- Attentive listener
Languages
English
Native or Bilingual
Portuguese
Limited Working
Cape Verdean Creole
Limited Working
Timeline
Front Desk
USA Fitness
03.2023 - Current
Customer Service Representative
Planet Fitness
12.2022 - 12.2023
Assistant
C&C Entertainment
07.2019 - 03.2023
Busser
Baileys Surf & Turf
07.2019 - 04.2020
High School Diploma -
Middleboro High School