Jordyn Sikkenga
Whitehall,MI
Summary
A customer service professional with a background in hospitality. Recognized for effectively managing front desk operations, addressing guest needs, and ensuring welcoming environment. Valued team player known for adaptability and commitment to achieving high standards in guest service.
Overview
5
5
years of professional experience
Work History
Front Desk Attendant
Double JJ Resort
05.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered customer telephone calls promptly and appropriately handled needs.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
- Booked room reservations with guests ensuring that their parties of people were accommodated accordingly.
Online Grocery Pickup Associate
Walmart
05.2022 - 01.2025
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier/Drive-Thru Cashier
Lee's Famous Chicken
04.2021 - 05.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Streamlined order-taking processes to improve overall speed of service for customers.
Cashier/Drive-Thru Cashier
Fazio's
01.2021 - 03.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Streamlined order-taking processes to improve overall speed of service for customers.
Education
Bachelor of Science - Criminal Justice Corrections
Ferris State University
Big Rapids, MI08-2026
Associate of Science - General Studies
Muskegon Community College
Muskegon, MI08-2024
High School Diploma -
Reeths-Puffer High School
Muskegon, MI05-2022
Skills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Multi-line phone systems
- Customer service
- Friendliness and positive attitude
Timeline
Front Desk Attendant
Double JJ Resort
05.2025 - Current
Online Grocery Pickup Associate
Walmart
05.2022 - 01.2025
Cashier/Drive-Thru Cashier
Lee's Famous Chicken
04.2021 - 05.2022
Cashier/Drive-Thru Cashier
Fazio's
01.2021 - 03.2021
Bachelor of Science - Criminal Justice Corrections
Ferris State University
Associate of Science - General Studies
Muskegon Community College
High School Diploma -
Reeths-Puffer High School
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