KIya Ramanan
Des Moines,IA
Summary
Dynamic and dedicated professional with extensive experience in guest relations at Air Lanes Bowling Center. Proven ability to enhance customer experiences through strong multitasking and efficient organization. Skilled in managing reservations and training staff, ensuring high-quality service and operational excellence in fast-paced environments. Committed to fostering positive interactions and maintaining safety standards.
Developed exceptional communication and organizational skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and ensuring smooth operations. Looking to transition to new field, utilizing these transferable skills to add value in dynamic setting.
Overview
3
3
years of professional experience
Work History
Front Desk Attendant
Air Lanes Bowling Center
07.2024 - Current
- Greeted and assisted guests, ensuring positive first impressions and high-quality customer service.
- Managed reservations and inquiries using POS system to streamline front desk operations.
- Provided information on bowling center services, events, and promotions to enhance guest experience.
- Coordinated with team members to maintain cleanliness and organization of front desk area.
- Handled cash transactions accurately, balancing register at shift end for accountability.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Monitored facility cleanliness and safety standards to maintain a welcoming environment.
- Assisted in organizing events and league activities, ensuring seamless execution of schedules.
- Processed payments accurately, maintaining cash drawer integrity at all times.
Snack Bar Attendant
Wakonda Club
07.2022 - 09.2023
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Prepared and served a variety of snacks and beverages efficiently during peak hours.
- Maintained cleanliness and organization of snack bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels to minimize waste and ensure product availability.
- Trained new staff on proper food handling procedures and customer service standards.
Banquet Server
Waconda Club
03.2023 - 07.2023
- Delivered exceptional service to guests during events, ensuring a positive dining experience.
- Collaborated with kitchen staff to coordinate timely meal service and presentation.
- Set up and broke down banquet spaces according to event specifications and safety standards.
- Trained new team members on service protocols and operational procedures for efficiency.
- Implemented process improvements that streamlined service flow during high-volume functions.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Kids Club Associate
Wakonda Club
07.2022 - 07.2023
- Developed engaging activities to promote social interaction among children.
- Supervised children during recreational and educational programs to ensure safety.
- Monitored behavior and provided guidance, fostering positive interactions among peers.
- Communicated effectively with parents regarding children's progress and activities.
- Assisted in implementing age-appropriate curriculum promoting learning and creativity.
Education
High School Diploma -
Lincoln High School
Des Moines, IA01-2025
Skills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Time management
- Empathy and patience
- Reservations
Timeline
Front Desk Attendant
Air Lanes Bowling Center
07.2024 - Current
Banquet Server
Waconda Club
03.2023 - 07.2023
Snack Bar Attendant
Wakonda Club
07.2022 - 09.2023
Kids Club Associate
Wakonda Club
07.2022 - 07.2023
High School Diploma -
Lincoln High School