Stephanie Sutton

Cultivate and maintain client relationships with physician offices, hospitals, rehabs, post acutes, senior living communities, community partners and private homes

Formulated innovative marketing strategies to penetrate new territory.

Spearheaded community outreach initiatives and educational programs.

Implemented best practices for CRM cleanliness, enhancing user experience and operational efficiency.

Engaged in IDG meetings to support strategic discussions and decision-making processes.

• Maintain budget with no overages
• Directed all aspects of the sales cycle from initial contact through successful closure of deals.
• Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
• Created reports summarizing quarterly performance results against established goals.
• Created, maintained and evaluated customer databases in order to maximize sales opportunities.
• Negotiated contracts with potential clients while maintaining a focus on profitability objectives.
• Conducted market research to identify industry trends, pricing strategies and competitive landscape.
• Established and maintained relationships with key customers to identify new business opportunities.
• Organized trade shows, conferences and other events geared towards increasing brand awareness.
• Provided guidance, mentoring and training support to entry-level sales personnel.
• Collaborated with marketing team to develop promotional materials that effectively communicated the company's message.
• Implemented best practices for lead generation initiatives
• Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis.
• Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
• Built relationships with customers and industry professionals to establish long-term business growth.
• Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.

• Increase and Maintain Occupancy
• Set team targets and implemented plans to achieve goals at individual and group level
• Created and managed budgets for sales and marketing initiatives.
• Established key performance indicators for evaluating success of sales efforts.
• Developed and implemented sales and marketing plans to maximize profitability.
• Negotiated contracts with customers while protecting company interests.
• Maintained accurate records of all sales activities using CRM software.
• Assessed customer feedback and identified areas of improvement in service delivery.
• Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Resolved customer complaints regarding sales and service.
• Built sales forecasts and schedules to reflect desired productivity targets.

• Develop strategies to target new referral relationships as well as strengthen current relationships
• Developed and implemented comprehensive marketing plans to increase brand awareness.
• Identified potential partners for joint ventures or promotional initiatives.
• Developed and implemented marketing strategies to increase customer base and revenue.
• Cultivated business partnerships to build lasting relationships with internal and external parties.
• Created reports summarizing performance results against established goals.
• Analyzed customer feedback to inform product improvements or new offerings.

• Maintain case history records
• Complete MDS 2.0 and 3.0
• Interview clients individually, with families or groups assessing; situations, capabilities and barriers to determine what services are required to best meet their needs
• Develop, review and modify care plans in consultation with clients, families and staff to assess quantity and quality of services provided
• Ensured adherence to ethical principles as outlined by professional organizations such as NASW Code of Ethics.
• Conducted needs assessments to identify gaps in services or resources for clients.
• Collaborated with community partners to develop new programs aimed at meeting the needs of underserved populations.
• Maintained knowledge of relevant legislative developments impacting social work practice.
• Served as a liaison between internal departments or external agencies when necessary.
• Monitored client progress and updated case notes accordingly.
• Evaluated client records to ensure compliance with state regulations regarding documentation standards.
• Facilitated crisis intervention sessions to assist clients in resolving conflicts.
• Implemented and evaluated staff, volunteer or training programs.