Stephanie Taylor
Houston,TX
Summary
Dynamic Senior Collections Specialist with a proven track record at Synergetic Communication Inc, enhancing recovery rates through tailored strategies and effective debt negotiation. Skilled in relationship building and credit analysis, I successfully mentored teams and implemented advanced tracking systems, driving operational efficiency and fostering a culture of continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Senior Collections Specialist
Synergetic Communication Inc
02.2017 - 01.2025
- Led initiatives to streamline collections processes, enhancing operational efficiency across departments.
- Mentored junior team members, providing guidance on best practices and conflict resolution techniques.
- Analyzed account histories to develop tailored collection strategies for high-risk clients, improving recovery rates.
- Collaborated with cross-functional teams to align collection efforts with overall organizational goals and objectives.
- Implemented advanced tracking systems for overdue accounts, increasing visibility and accountability within the team.
- Developed comprehensive training materials for new hires, fostering a knowledgeable and skilled workforce in collections procedures.
- Initiated regular performance reviews of collection strategies, identifying areas for improvement and implementing necessary changes.
- Cultivated strong relationships with clients to negotiate payment arrangements, ensuring positive outcomes while maintaining company standards.
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
Customer Account Specialist
JPMorgan Chase
03.2014 - 06.2016
- Managed customer inquiries and resolved account issues efficiently.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Analyzed account data to identify trends and recommend service improvements.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Used [Software] and [Software] to keep accurate records pertaining to inventory and account notes.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
Collections Agent
United Recovery Systems - The Law Offices of James West
2007 - 2012
- Managed high-volume collections calls, ensuring timely payments and maintaining customer relationships.
- Implemented strategic payment plans, improving customer compliance and reducing delinquency rates.
- Trained new team members on collections protocols and negotiation techniques for enhanced performance.
- Analyzed account data to identify trends, informing targeted collections strategies for improved recovery rates.
Collections Agent
LTD FinancialServices LP
2005 - 2007
- Collaborated with cross-functional teams to resolve disputes and enhance customer satisfaction during collection processes.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Business Administration
Texas Southern University
Houston, TXHigh School Diploma -
Willowridge High School
Missouri City, TX05-2000
Skills
- Payment processing
- Credit analysis
- Debt negotiation
- Dispute resolution
- Skip tracing
- Portfolio management
- Cash flow forecasting
- Legal compliance
- Collection strategy
- Active listening
- Decision-making
- Relationship building
- Goals and performance
- Call center experience
Accomplishments
- Supervised team of 10-15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Senior Collections Specialist
Synergetic Communication Inc
02.2017 - 01.2025
Customer Account Specialist
JPMorgan Chase
03.2014 - 06.2016
Collections Agent
United Recovery Systems - The Law Offices of James West
2007 - 2012
Collections Agent
LTD FinancialServices LP
2005 - 2007
Business Administration
Texas Southern University
High School Diploma -
Willowridge High School
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