Stephanie Terry
Overview
7
7
years of professional experience
Work History
Clerical Assistant
Providence Rehabilitation
07.2023 - Current
- Maintain confidentiality of patient records in compliance with HIPAA regulations.
- Improve patient experience by efficiently managing incoming referrals and scheduling appointments in a timely manner.
- Help patients complete necessary medical questionnaires and forms.
- Provide compassionate customer service, creating a welcoming and safe atmosphere for patients and their families.
- Order linens for delivery as well as stock patient rooms with an adequate supply each night.
- Update patient referrals with therapist plan of care notes, requested number of visits and insurance information.
Patient Access Specialist
Kaiser Permanente
01.2023 - 07.2023
- Took incoming calls as well as completed outbound calls to schedule patients for eye care appointments and imaging.
- Collected and entered patient demographics and insurance information into patient's medical chart.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased overall productivity of the team by consistently maintaining a positive attitude and being a team player.
Authorization Coordinator and Scheduler
Center For Medical Imaging
06.2017 - 01.2023
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Took incoming calls in a timely manner to help schedule imaging appointments.
- Processed medical insurance claims and payments.
- Covered at the front desk to help check patients in and provide questionnaires.
Education
High School Diploma -
Aloha High School
Skills
- Self motivated
- Strong attention to detail
- Excellent customer service and communication
- Accuracy and Speed
- Positive Attitude
- Flexible Schedule
- Multitasking and Organization
- Microsoft Office
- Medical Terminology
- Typing Speed
References
- Jazmin Munoz- Imaging Manager. Phone: 503-964-2221
- Darcy Markussen- Ultrasound Technologist. Phone: 719-237-2154
- Josiah Cobb- Physical Therapist. Email: josiah.cobb@providence.org
- Augustine Doblado- Physical Therapist. Email: augustine.doblado@providence.org
Timeline
Clerical Assistant
Providence Rehabilitation
07.2023 - Current
Patient Access Specialist
Kaiser Permanente
01.2023 - 07.2023
Authorization Coordinator and Scheduler
Center For Medical Imaging
06.2017 - 01.2023
High School Diploma -
Aloha High School