Stephanie Terry
Overview
7
7
years of professional experience
Work History
Clerical Assistant
Providence Rehabilitation
07.2023 - Current
- Maintain confidentiality of patient records in compliance with HIPAA regulations.
- Improve patient experience by efficiently managing incoming referrals and scheduling appointments in a timely manner.
- Help patients complete necessary medical questionnaires and forms.
- Provide compassionate customer service, creating a welcoming and safe atmosphere for patients and their families.
- Order linens for delivery as well as stock patient rooms with an adequate supply each night.
- Update patient referrals with therapist plan of care notes, requested number of visits and insurance information.
Patient Access Specialist
Kaiser Permanente
01.2023 - 07.2023
- Took incoming calls as well as completed outbound calls to schedule patients for eye care appointments and imaging.
- Collected and entered patient demographics and insurance information into patient's medical chart.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased overall productivity of the team by consistently maintaining a positive attitude and being a team player.
Authorization Coordinator and Scheduler
Center For Medical Imaging
06.2017 - 01.2023
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Took incoming calls in a timely manner to help schedule imaging appointments.
- Processed medical insurance claims and payments.
- Covered at the front desk to help check patients in and provide questionnaires.
Education
High School Diploma -
Aloha High School
Skills
- Self motivated
- Strong attention to detail
- Excellent customer service and communication
- Accuracy and Speed
- Positive Attitude
- Flexible Schedule
- Multitasking and Organization
- Microsoft Office
- Medical Terminology
- Typing Speed
References
- Jazmin Munoz- Imaging Manager. Phone: 503-964-2221
- Darcy Markussen- Ultrasound Technologist. Phone: 719-237-2154
- Josiah Cobb- Physical Therapist. Email: josiah.cobb@providence.org
- Augustine Doblado- Physical Therapist. Email: augustine.doblado@providence.org
Timeline
Clerical Assistant
Providence Rehabilitation
07.2023 - Current
Patient Access Specialist
Kaiser Permanente
01.2023 - 07.2023
Authorization Coordinator and Scheduler
Center For Medical Imaging
06.2017 - 01.2023
High School Diploma -
Aloha High School
Similar Profiles
MARIAH DAVISMARIAH DAVIS
Licensed Practical Charge Nurse/ Nurse Manager at Providence RehabilitationLicensed Practical Charge Nurse/ Nurse Manager at Providence Rehabilitation
Mariatu KamaraMariatu Kamara
LPN Charge Nurse at Providence Rehabilitation Nursing homeLPN Charge Nurse at Providence Rehabilitation Nursing home
TANAVI PATELTANAVI PATEL
Physical Therapist Intern at Ascension Providence Rehabilitation ServicesPhysical Therapist Intern at Ascension Providence Rehabilitation Services
Makalah GoodridgeMakalah Goodridge
Clerical Assistant at Ministry of Legal AffairsClerical Assistant at Ministry of Legal Affairs
Alexandra OglesbyAlexandra Oglesby
Clerical Assistant at U.S. Army Corps of Engineers, Richard B. RussellClerical Assistant at U.S. Army Corps of Engineers, Richard B. Russell