Stephanie Toms
Summary
Dedicated Clinical Service Support Associate with expertise in patient support, electronic record management, and scheduling. Committed to enhancing service delivery and fostering effective communication within healthcare teams.
Overview
6
6
years of professional experience
Work History
Clinical Service Support Associate
Glen Cove Hospital: Northwell Health
Glen Cove
09.2020 - Current
- Managed patient records using electronic health record systems accurately and efficiently.
- Scheduled appointments and guided patients through hospital services to improve access to care.
- Responded to patient inquiries and concerns with empathy and professionalism to ensure a positive experience.
- Collaborated with healthcare teams to ensure effective patient communication and support.
- Streamlined communication between departments to enhance overall service delivery.
- Managed online help desk tickets from creation to resolution.
- Provided training and guidance to new support associates on operational procedures.
- Implemented changes as needed based upon feedback from customers or management team members.
Education
High School Diploma -
Mineola High School
Mineola, NY06-2019
Bachelor of Science - Pyschology
SUNY College At Old Westbury
Old Westbury, NY05-2026
Skills
- Electronic record management
- Scheduling management
- Patient support
- Training new employees
- Team collaboration
- Effective communication
Timeline
Clinical Service Support Associate
Glen Cove Hospital: Northwell Health
09.2020 - Current
High School Diploma -
Mineola High School
Bachelor of Science - Pyschology
SUNY College At Old Westbury